Contract - New Business & Customer Services - Bracknell, United Kingdom - Honda

Honda
Honda
Verified Company
Bracknell, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description


Date:19 Apr 2024


Location:
Bracknell, GB


Company:
Honda Motor Europe Ltd


Even though there is no guaranteed work-from-home option, we provide flexibility where you can ask to work remotely for up to half of the working days in a month, given there is no essential need to be physically present in the office.


Role:


Joining a small yet effective team as a Coordinator, your primary focus would be to deliver top-notch service to our car and bike dealers, along with our valuable customers.

We are searching for a collaborative team player who excels in delivering outstanding customer service. The ideal candidate should have strong multitasking abilities and thrive in a fast-paced setting. An individual with resilience, who enjoys fostering connections and excels in accomplishing tasks with excellence.

This position entails working flexible shifts between 9:00-17:00 and 10:00-18:00.

Additionally, there is a requirement to work alternate Saturdays with compensatory time off during the week.


Main Responsibilities:


  • Adhering to the department's Service Level Agreements, handling phone inquiries from customers and dealers.
  • Cultivating and nurturing strong relationships with Dealers through effective communication, ensuring each interaction with the team is enriching.
  • Delivering top-tier customer service experiences.
  • Managing changes to customers' finance agreements.
  • Accurately allocating manual payments to customers' agreements.
  • Efficiently verifying finance documentation.
  • Addressing correspondence from customers.

Qualifications, skills and experience:


Required

  • Previous experience in a customer service setting.
  • Excellent communicator with the ability to establish relationships with customers and colleagues, displaying empathy and thoughtfulness.
  • Strong organizational skills, capable of prioritizing, multitasking, and meeting deadlines, even under pressure.
  • Detail-oriented with a focus on quality.

Desirable

  • Prior experience in a customer service role within the motor finance industry is advantageous.


Honda upholds the value of equal opportunities in the workplace for all employees, including temporary staff, contractors, applicants, and visitors.

Furthermore, it promotes the recognition of individual differences and talents while leveraging one's own abilities, in alignment with Honda's ethos of honoring each person's uniqueness.


At Honda, diversity is highly esteemed, and the company is dedicated to being an equitable and inclusive organization that values and embraces people's distinctiveness worldwide.

We understand that a diverse workforce fosters a variety of ideas and perspectives, and we encourage everyone to share theirs.

We endeavor to cultivate an inclusive culture that echoes Honda's fundamental principles and is enacted in our interactions and mutual respect.

For us at Honda, diversifying our workforce equates to enhancing its collective strength by affording equal opportunities to individuals, irrespective of personal traits or past professional backgrounds.


This commitment is rooted in the Honda philosophy, believing that we are all striving for a shared objective.

Honda selects, trains, and advances the most competent individuals at all levels, regardless of race, ethnicity, religion, gender, age, sexual orientation, disability, or any other safeguarded character.


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