Lettings Admin - Croydon, United Kingdom - 1st avenue estate agents

Description

Company description

• GOALS

Together we build a future which is aligned with what we do today. We aim high, and we keep track of our progress. We break down the impossible into sizeable chunks and we tick them off, one by one.

• ABOVE AND BEYOND

We are happy to go the extra mile to get things done. We enjoy initiative and we offer support to each other. We know what success looks like.

• TEAM WORK

Together we make a good idea great. We support each other, we discuss and deliver. We stick to commitments and we ask questions to find out the answers together.

• RELIABILITY

We are held accountable for the result we have committed to.

We understand that others depend on us, they stay up late, they put other plans on hold, and we respect each other's time.

We are dependable, and we own our work.

• COMMUNICATIONS

We keep each other in the loop, we follow up with enquiries, we make sure everyone on is on the same page, and we know we are understood.

We say how it is in a constructive manner and we welcome feedback.


Do you want to learn the in's and out's of Real Estate?

Job description

EXPERIENCE:

• No lettings experience required
• A track record of delivering good customer service, meeting and exceeding targets
• A willingness to acquire recognised qualifications
• Drivers Licence (full and clean) of more than 1 year
• 8 hour day which includes a paid 30 minute lunch break

- £15-20 an hour


SKILLS:

Achieving targets and deadlines whilst remaining calm under pressure

• Strong organisational skills
• Sustained commitment to the Lettings division & it's clients
• Quality and effectiveness of personal contribution
• A strong commitment to service standards
• Resolving issues proportion and timeframe
• Responsive to change and new technology
• Well developed interpersonal skills
• Capable of working to strict a strict timetable, targets and goals

OBJECTIVES:

To support the lettings team in pursuit of meeting and exceeding targets by professionally managing tasks and responsibilities associated with referencing a tenant, co-ordinating with the negotiators, managers, tenant, landlord and trades with all the in-between up to and including moving tenants into a property.

You will help create a welcoming atmosphere for everyone you speak to.

Working as a lettings co-ordinator is a fantastic opportunity to become an integral and valued member of a fun and talented team.

Most importantly you will share our desire to deliver outstanding customer service.


RESPONSIBILITIES:

• Accountable quality of customer care
• Treating customers fairly in accordance with the 1st avenue service standards and principles
• Carry out a wide range of duties associated with the tenant and lettings progression
• Meeting targets and deadlines set by your line manager and report issues accordingly
• Liaise with prospective tenants and landlords to ensure a smooth end to end process
• Work quickly and proactively to ensure properties are ready to move into
• Identifying problems with apartments and refer to the appropriate division
• To work in accordance with all legal obligations without exception
• Maintain up to date knowledge of available properties being marketed in branch
• Support the lettings team by answering the phone and taking messages where appropriate

PERSONAL ORGANISATION:

• Appearance and presentation
• Responsibility for desk and office tidiness
• Collaborative workflows fully populated and up to date

ADMINISTRATION:

• Ensuring referencing is concluded with pace and contracts drawn up expeditiously
• Ensuring the company workflows are used
• Ensuring all tenants ready to move into their property on time with no outstanding maintenance.

KNOWLEDGE & TRAINING:

• To implicitly understand the legal frameworks that surround the letting of a property
• To have a robust knowledge of the industry voluntary codes of practice

[1stavenue has a strong and immersive on-line training program to support you]


Job Type:
Part-time

Part-time hours: 8 per week


Salary:
From £15.00 per hour


Benefits:

• Company events
• Company pension
• Onsite parking
• Sick pay

Schedule:

• 8 hour shift
• Every weekend
• Weekend availability
• Weekends only

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Application deadline: 03/06/2023


Reference ID:
PEHR/LC0308

Expected start date: 10/06/2023