Telecare Officer - Tower Hamlets, United Kingdom - BRACKENBERRY INTERIMS

BRACKENBERRY INTERIMS
BRACKENBERRY INTERIMS
Verified Company
Tower Hamlets, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We are working closely alongside a Local Authority in
Tower Hamlets to assist with the appointment of a
Telecare Officer, on a
3-month contract, likely to be extended at clients discretion.


Responsibilities:


  • To contribute to a team responsible for the provision of an efficient, effective, comprehensive, frontline Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hours staff or agencies.
  • To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.
  • To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service users homes.
  • To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.
  • To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern. Cover to be provided as and when mutually agreed.

Qualifications:


  • First Aid Trained
  • Previous experience of working in a similar role

Please note:


  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K
  • This role requires an
    enhanced DBS

Salary:
£20.00 per hour


Benefits:


  • Company pension
  • Flexitime

Schedule:

  • Day shift
  • Every weekend
  • Flexitime
  • Monday to Friday
  • Night shift
  • No weekends
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Tower Hamlets, E14 2BG: reliably commute or plan to relocate before starting work (required)

Experience:

- front-line Telecare service: 1 year (required)
Telecare Settings: 1 year (required)

  • Local Authority/

NHS:
1 year (preferred)


Licence/Certification:

  • Driving Licence (required)
  • First aid qualification (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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