Mosaic Training and Support Officer - Twickenham, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Twickenham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mosaic Training and Support Officer required for our public sector client to work mostly from home - Working from home for majority of the time, but will need to be in the office approx once per week.

Need to be in the office may increase over the next few weeks/months as the team are moving towards a more in person training approach.

Client Local Authority in South West London
Job Title Mosaic Training and Support Officer
Pay Rate £400 per day Umbrella (negotiable)
Hours 36 Hours a week (Mon-Fri) Mostly remote
Duration 6 Month Contract
Inside IR35
Start - ASAP

Job Purpose:

To provide training and support to all users of the Mosaic system, including system development, delivering classroom training courses, producing all system documentation and providing information and advice.

To liaise with the third-party contractor and CIT on a day-to-day basis ensuring that problems are resolved with due regard to contractual requirements/service level agreements or escalated to managers.

Specific Duties and Responsibilities:

To provide support to users of the Mosaic database including support through a Helpdesk liaising with corporate CIT and IT supplier as required.
To produce and maintain all user documentation for Mosaic.
To deliver Mosaic training including delivery of training courses, one to one support, onsite support and all relevant training material and procedural guidance.
To advise and support staff on relevant matters affecting use of Mosaic
To contribute as required to relevant change programmes within the service and to support the Business Analysts in Mosaic system development
To proactively identify problems regarding use of the Mosaic system and work with the Business Analysts in resolving these
To keep up to date with changes in relevant policy and procedures for adult social care and to have an understanding of the partnership between system development and reporting requirements
To be conversant with information systems' security mechanisms with regard to GDPR, Data Protection and Caldicott guidance.
To work as required in ways that develop good working relations and collaborative arrangements with internal and external stakeholders. Including liaison with CIT and third-party contractors to ensure that technical problems are resolved.
To ensure that the services for both clients are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives of both client's.
To contribute towards the development of good working relations and collaborative arrangements with relevant third-party organisations including private, voluntary and other public organisations, to forge effective partnership working.
To contribute as required to the commissioning, market testing and contract management of services.
To contribute as required to performance review and improvement measures on an ongoing basis helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money.
To support with promoting excellent data quality across the department, liaising with performance colleagues to identify data quality issues and working with users to address them.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.