Customer Service Advisors - Hemel Hempstead, United Kingdom - Think Specialist Recruitment

Think Specialist Recruitment
Think Specialist Recruitment
Verified Company
Hemel Hempstead, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Are you looking to work for a progressive, growing team who are enthusiastic and passionate about what they do? Or a company that offer a number of fantastic benefits including, free on-site parking, 24 days annual leave + bank holidays, a company discountscheme and opportunities to learn and grow within a business.


We are pleased to be recruiting for Customer Service Advisors to join an expanding business located in Hemel Hempstead, in the heart of the Maylands Estate area.

If you are looking for a position which offers full training and support with great potential to progress, then this could be an excellent opportunity for you


This is a fully office-based position, hours are Monday to Friday, standard office hours, working a 37.25 hour week (flexibility on hours can be discussed if need).

The starting salary for this role is £21,000 and as I said, great opportunities to grow anddevelop.


Duties:


  • Dealing with telephone calls and correspondence.
  • To meet the requirements of the company's clients.
  • Ensure that general correspondence is responded to within 48 hours.
  • Carrying out daily administrative duties that arise.
  • Attending client visit as and when required.
  • Ensure all written communications are presented in a clear, concise, and grammatically correct format.
  • Following company processes to ensure client retention.
  • Listen to customers and identify trends to ensure that improvements take place to match changing requirements.
  • Excellent customer service skills
  • Confident communicator
  • Administration skills
  • Must be able to present information clearly and concisely, both verbally and in writing
  • Must be able to think 'outside of the box' to resolve customer queries
  • A flexible attitude to work is essential
  • Receptive to changing environment
  • Must demonstrate common sense and good judgement
  • Experience of Microsoft Word, Excel and Outlook
  • Must be able to handle different tasks simultaneously and prioritise a heavy workload
Looking for the next step in your career? Think Specialist Recruitment.


Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area.

We specialise in permanent, temporary and contract recruitment with areas of expertise including:
administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
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