Service and Aftersales Administrative Assistant - St Helens, United Kingdom - Ormazabal UK

Ormazabal UK
Ormazabal UK
Verified Company
St Helens, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Aftersales enquiry management & support

  • A friendly and efficient first line of support for our customers, supporting the smooth running of some aspects of the aftersales process. Company specific processes will be supported with training._
  • Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
  • Maintaining the aftersales enquiry log.
  • Generating, requesting or providing quotations for standard spare parts.
  • Logging and reporting of nonconformities reported by customers on the salesforce system or inhouse nonconformance reporting register.
  • Organising deliveries of spare parts.
  • Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).

Service department admin management and support

  • A friendly and efficient line of contact & support for our customers and inhouse engineers, ensuring the smooth running and delivery of servicerelated projects on site process. Company specific processes will be supported with training._
  • Making early and consistent contact with customers to ensure specified site dates are correct and can be facilitated.
  • Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
  • Maintaining site service schedule ensuring any changes in project dates or manpower are reflected in planner.
  • Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).
  • Logging and reporting of nonconformities via the appropriate channels through to conclusion.
  • Organising deliveries of spare parts to site teams.
  • Contacting authorised suppliers to organise support when required.
  • Proof reading of completed test documents checking for errors or mistakes before they are issued to customers.

Qualifications:


  • Strong organisational and multitasking skills
  • Proficient in Microsoft 36
  • Attention to detail and accuracy in work
  • Previous experience in an administrative role (desirable)
  • SAP experience (desirable)

Job Types:
Full-time, Permanent


Benefits:


  • Bereavement leave
  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • St Helens, Merseyside: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have any electrical experience? If so how many years.

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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