Provisioning Co-ordinator - Manchester, United Kingdom - Digital Waffle

Digital Waffle

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Provisioning Co-Ordinator:

Job details:

Posted 31 July 202
Salary £ £32000 per annum
LocationManchester
Job type Permanent
DisciplineInfrastructure

ReferenceSS6194

Contact NameShaquille Stephenson

Job description:

Provisioning Co-Ordinator

Manchester/Hybrid

£28K-32K DOE + Excellent Benefits
Digital Waffle is working with a highly successful and rapidly growing organisation. The Provisioning Co-Ordinator is a key role within my client's customer operations. The role holder will oversee the relevant knowledge and skills within the team to ensure consistent, high-quality service. This role requires the ability to develop effective working relationships with colleagues within and beyond Customer Operations.

Key Responsibilities:

Provisioning delivery of services to their customers and Project teams, governance, reporting and controls to ensure effective provisioning delivery.
Purchasing through procurement of required connectivity, and services, provisioning & scheduling, engineering installations, and arranging professional services resources.
Ensuring accurate invoicing and provisioning forecasting
Documented BAU handover of provisioning workstreams to the service desk
Purchasing through procurement of required connectivity, equipment, and services
Ensure provisioning processes are followed and administration is completed accurately, for new or ceasing services on the contracts.
Supporting the Sales team in the presales phase where Provisioning expertise is required, and reviewing signed works before accepting them into delivery
Contributing and delivering service improvements, inline with the continuous service improvement program.

Requirements you need:

Customer services training and experience
Industry recognised qualification in project management. Prince / Agile is preferred but not essential. My client base lots of their processes on the ITIL framework.
Experience of working effectively within a team and collaborating with others to achieve a goal
In depth knowledge of provisioning, across a range of technologies and services
Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services

What's in it for you?