Admissions Coordinator - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To ensure that patients are given clear information regarding their surgery arrangements and that their surgical pathway is managed smoothly and efficiently, in line with RTT rules.

Work closely with the responsible surgeons, lead nurses, pre-assessment and theatres to ensure that theatre lists are appropriately utilised.

Ensure that any patients who have their surgery cancelled are managed effectively and safely. Ensure that any cancelled theatre slots are filled.

Ensure that all waiting lists and admissions are managed in line with the Trust's access policy.

A full and comprehensive knowledge of the 18 week RTT Pathway

Full and comprehensive knowledge of Surgical Admissions.

To provide an effective admissions service for a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues relating to those admissions.

To ensure that patients are given clear information regarding their surgery arrangements and that their surgical pathway is managed smoothly and efficiently.

Work closely with the responsible surgeons, lead nurses, pre-assessment and theatres to ensure that theatre lists are appropriately booked.

Ensure that any patients who have their surgery cancelled are managed effectively and safely. Ensure that any cancelled theatre slots are filled.

PROBATIONARY PERIOD

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.

The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy.

For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Moorfields Eye Centre at Ealing is one of our district hubs, bringing expert eye care closer to patients' homes.

Located on the same campus as Ealing Hospital, our eye centre provides comprehensive outpatient and diagnostic care for a wide range of eye conditions, as well as more complex eye surgery.

Treatment offered includes:

Cataract (outpatient & surgery)
External disease (outpatient)
General ophthalmology (outpatient)
Glaucoma (outpatient & surgery)
Medical retina (outpatient & surgery)
Optometry (outpatient)
Orthoptics (outpatient)
Paediatrics (outpatient)
Strabismus (outpatient)
Support services (outpatient)

The Moorfields Way is to be caring, organised, excellent and inclusive, and we expect all applicants for our posts to commit to upholding these values.

Ensure that all patients are reminded of their surgery date by telephone at least 48 hours' in advance in order to minimise DNAs.

Ensure that any patients who have their surgery cancelled for any reason are rebooked where appropriate, within the appropriate timeframes.

Inform the patient's consultant of any cancellations either in advance of surgery or at pre-assessment.

Be responsible for ensuring that any cancelled theatre slots are filled with other patients. This may require close liaison with the surgeon and their team.

Maintain a list of patients available to come in at short notice.

Liaise daily with the the pre-assessment department to ensure that you are aware of any cancellations or DNAs and contact and rebook these patients as appropriate.

Liaise daily with the theatres department to ensure that you are aware of any cancellations on the day of surgery so that these can be rebooked appropriately.

Ensure that all admissions are arranged in line with the trust's access policy

Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit

When the date has been agreed with the patient in clinic ensure that all information OpenEyes/PAS is accurate and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).

If no date has been agreed with the patient make sure that a date is arranged within 5 days of the decision to admit.

Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.

Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least three weeks notice).

Where it is not possible to contact a patient by telephone ensure that a robust partial booking process is followed.

Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately.

Regularly review future lists and ensure that unused slots are kept to a minimum.

Patients of the same clinical urgency should be booked in chronological order where possible

Dates should always be offered within the patient's 18 week breach date. Where this is not possible escalate appropriately.

Update notes about theatre lists on the OpenEyes scheduling software (eg closed lists /