Head of Service Operations - London, United Kingdom - Just Group

Just Group
Just Group
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Date Posted: 01/11/2023


Location:
London


Job Type:
Full time


Who are Just?


We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.

With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £2bn of assets.

We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life.

We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.

That's who we are.

We're a company on a mission:
to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.


About the role
This role will significantly transform our capabilities to help grow and thrive in a digitised based future.

At the heart of that goal is the need to modernise and transform our technology environment, the capabilities of the team that supports it and the need to embed a service-led, consumerisation and cloud-centric mindset/ways of working.


Moreover, the role will support the strategic aspirations of the organisation, enabling digitisation, keeping the lights on and driving a step change in the responsiveness, flexibility, efficiency and operational effectiveness in way technology is used by our business.


Ensuring both our internally and externally focussed systems & products are secure, scalable, maintainable, 'always-on' and meet corporate & regulatory controls in-line with agreed performance/service metrics.


Responsibilities

  • Lead, manage and motivate the Technology Operations teams to provide exceptional performance and service to internal and external clients.
  • Influence and improve team performance and results by showing influential and impactful leadership skills, promoting team ethics, coaching and counselling members of your team alongside planning, monitoring and appraising direct reports.
  • Proactive attraction, development and retention of diverse talent to generate robust pipeline of high potential employees.
  • Drive and foster engagement initiatives through the team
  • Ownership of budgetary management to identify opportunities for savings and potential new revenue streams.
  • Develop a strategic plan and departmental goals to maximize workflow and meet the needs of other departments in the organisation. Ensure systems are fully utilized and compatible with organizational design and objectives.
  • Lead on fostering strong working relationships with vendors to ensure competitive contracts with favorable rates and services.
  • In coordination with Risk Management, ensure effective Environmental Health and Safety including appropriate emergency preparedness, business continuity planning, and disaster recovery capabilities.
  • Support the Just Delivery leadership managing technology risk, including the design of effective controls and the systematic monitoring of risks through an ISO27001 aligned Risk Register.
  • Ensure third party risks are identified and managed, through completion of due diligence exercises.
  • Ensure risks of processing failure are actively monitored and managed.
  • Manage GIA and Compliance Monitoring exercises and ensure actions are completed to agreed deadlines.
  • Provide and compile required MI to fulfil GEC, GRCC and other governance reporting requirement
  • Support the Technology and Just Delivery Management team in developing strategic goals and in meeting all financial goals alongside helping prepare Capex budgets.
  • Responsible for the oversight and compliance of any corporate & regulatory requirements related to the Technology Operations function.

About You

  • Significant experience in two or more areas of services management, computing and networking support (i.e., cloud operations, service operations, project management, networkbased information systems, desktop support, or customer training).
  • Significant experience in operating within a corporate environment, with a track record of delivering responsive, highquality services and of assuming increasing responsibility
  • Extensive experience managing and mentoring of staff with direct responsibility for a medium to large sized team that delivers technology services and support.
  • Experience leading through change management exercises.
  • Experience of managing and running mixture of on prem, cloud, PaaS/SaaS and bespoke solutions.
  • Strategic Planning, Technology Management, Technology Road Mapping, DR & Business Continuity, End User Support & Digital Workplace, target operating models.
  • Demonstrable experience of Financial Management developing and maintaining budget
  • Demonstrable experience of Technology Programme & Project Management deliver and report on projects on time & within budget.
  • Experience of Glob
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