Info and Advice Officer - Liverpool, United Kingdom - The Brain Charity
Description
Supporting individuals
- Triage new enquires in good time referring on to internal and external services as and when required.
- Provide casework to individuals with neurological conditions.
- Send out written materials to individuals and support groups as and when requested.
- Support monthly coffee mornings and meet and greet new service users.
Managing and maintaining resources
- Manage a physical and online library catalogue system to ensure all materials are easy to locate.
- Coordinate updates of library stock in conjunction with the Info & Advice Assistant taking account of the advances in medicine and changes that may be made to publications and resources.
Data collection and record keeping
- Maintain high quality records of all interactions with service users on the organisation's data collection / case management system.
- Ensure all confidentiality and data protection regulations are adhered to.
Relationship building with other key services and professionals
- Attend relevant information & advice events and information.
- Be a stallholder and give presentations internally and externally to promote services and provide information to services users.
- Attend local, regional and national forums to support campaigning activity and the development of the service.
Job Types:
Full-time, Permanent
Salary:
£27,985.00 per year
Benefits:
- Company pension
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Work Location:
In person
