Lettings Team Leader - Cambridge, United Kingdom - TRIPPLE A KONSULT UK LIMITED

TRIPPLE A KONSULT UK LIMITED
TRIPPLE A KONSULT UK LIMITED
Verified Company
Cambridge, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose


To be
responsible formanaging and motivating the team to ensure effective delivery of customer focussed services on time and within budget.


To be
responsible for managing and being responsible for the efficient and effective coordination of the letting of Council residential properties including assisting tenants moving in/out and maximining overall rental income.


Contribute to the corporate objectives and overall success of Cambridge City Council through effective working with colleagues in the Council and with partners and elected members.


MAIN ROLES & RESPONSIBILITIES:


Role Specific Responsibilities

  • Undertake the day-to-day management of the Lettings team, ensuring the efficient and effective coordination of the lettings process in order to achieve the annually set performance targets for reletting properties.
  • Provide robust line management and practical support to the Lettings team.
  • Be responsible for the void management and tenancy start-up for all City Council's properties including liaising with internal Voids team to minimise void times and maximising income through sustainable tenancies.
  • Be responsible for ensuring that properties are advertised on Homelink as quickly as possible, and properties are shortlisted in a timely manner once the advert is closed.
  • Provide a high level of customer service, including assisting tenants moving in and out of Council properties and offering customer advice and information about other aspects relating to their tenancy. Accompany tenants/prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants.
  • Ensure that there is full collaboration on the handover of new council properties.

Experience

  • Providing customer focussed services
  • Experience of working in Tenancy Management or in similar enforcement or community development roles and achieving measurable results and continuous improvement.
  • Experience of first line management or coaching/mentoring of peers by demonstrating you can motivate others to achieve desired outcomes. Having an awareness of own impact on others.
  • Experience of working on own initiative, taking ownership of issues, managing a large workload and appropriate delegation of tasks.
  • Knowledge of welfare benefits and up to date benefits legislation
  • Previous tenant/customer liaison experience by demonstrating an ability to build effective relationships, influencing others to gain support for ideas and commitment to a particular action. Encourages and values the contribution of all people; recognises the benefits of difference by demonstrating a healthy regard for customers and customer service.
  • Experience of needs/risk assessment and support planning
  • Operational understanding of relevant Housing Law and awareness of housing management best practice.
  • Experience of working in the private rented/social housing lettings sector
  • Experience of visiting customers in a face to face setting in a service setting and/or in their homes.

Job Types:
Full-time, Temp to perm

Contract length: 7 months


Salary:
From £22.00 per hour


Benefits:


  • Company pension

Experience:

- lettings manager: 5 years (required)
Tenancy Management: 5 years (required)
- welfare benefits: 4 years (required)


Licence/Certification:

  • Driving Licence (required)

Work Location:
In person


Reference ID:
cnet
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