Data Risk and Control Service Management Lead - London, United Kingdom - HSBC

HSBC

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Data Risk and Control Service Management - DAO

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Data & Architecture Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

Protect: To protect our data we need robust policies for data management and enhanced governance e.g., data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.
Connect: Move to a dataled culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.
Unlock: Value is unlocked when we deliver on the opportunities our wellmanaged data presents e.g., improving customer / colleague experience, increasing revenue, commercializing our data, optimizing capital, enhancing risk management or reducing costs.

The Data Risk and Control Service Management Lead primarily supports the Protect pillar of the strategy.

Key priorities include:

Supporting the Data & Analytics Simplification Programme and review of Key Firm Priorities
Supporting delivery on the Tooling and Automation for Data Risk and Controls Programme
Supporting the Service Management team across the various initiatives
Conducting extensive analysis and running workshops with senior stakeholders across Data Controls to realise key efficiencies and benefit levers
Coordinate and support operational team members against relevant workstream

Your key responsibilities include some of but not limited to:

Accountable for ensuring the products & services are supported by the right architectures and solutions meet the customer needs
Lead and support development of simplification strategic initiative in DAO Data Utility for Service Management and to identify cross capability efficiencies.
Analysis of alignment of the strategic directions of Data Utility initiatives with broader Group Strategy
Support with the consolidation of Senior Management reporting that is accurate and automate where possible
Lead and work towards delivery of the strategic agenda for the Service Management capability focusing on Data Utility's operational model covering SLA, Service Reporting, RACIs, Service Catalogue, Pricing model and Governance.
Support to deliver on Tooling and Automation initiatives which includes but not limited to customer journey mapping, path to green for tooling performance issues, identifying opportunities for automation and participating in continuous improvement initiatives
Manage and ensure good practices in the management of data tools, standards, frameworks and templates
Supports the continuing development and transformation of the Data Utility operating model to ensure data practitioners operate effectively and efficiently
Track execution of underlying DAO Data Utility key initiatives to ensure strategic KPIs are met
Promotes an environment that supports diversity and reflects the HSBC Brand.

Requirements

To be successful in this role you should meet the following requirements:

Experience implementing Data tools a must
Data management/Data Services experience
Data control and the implementation of Data controls OR Data Risk experience
Service management experience OR Data Automation/Tooling experience preferred
Selfstarter
Strong coordination skills
Good stakeholder management background with the confidence to engage and influence senior managers.

Telephone:

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

HSBC has processes in place to avoid nepotism.

This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.