Admin Clerk - Manchester, United Kingdom - The Christie NHS Foundation Trust

The Christie NHS Foundation Trust
The Christie NHS Foundation Trust
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

An exciting opportunity has arisen for an enthusiastic individual to become a part of the Health Records Library team here at The Christie.


The Christie NHS Foundation Trust, based in Withington, Manchester is one of the leading cancer centers in Europe, offering high quality diagnosis, treatment and care as well as being at the forefront of cancer research and education.


As a Health Records Library clerk, you will be trained to be a valuable member of our team, providing support such as filing and retrieving casenotes, liaising with hospices around information of patients as well as many other administrative elements.

Covering of other posts is also expected with sufficient training.

The post is a 37.5 hours working 7.5 hours per day over five days, the post holder will need to be flexible between the hours of 8:00am -5:00pm.

To be successful, you will need to show you fulfil the essential criteria on the person specification.


He/she is expected to carry out delegated administrative and clerical support to ensure appropriate information and support is given to all patients and staff as well as collation, input and analysis of relevant patient data on a range of systems and web portals.


To be operationally responsible for providing the administration of a patient focused service in a professional and timely manner whilst adhering to National and Trust policies/targets relating to Access to Health requests.

The post requires contact with a wide range of medical/non-medical professionals internal and external / secretarial / administration staff to ensure the smooth running of the Hospital.


The Christie NHS Foundation Trust, situated in south Manchester, is the largest cancer treatment centre of its kind in Europe and an international leader in cancer research and development.


In 2018 The Christie NHS Foundation Trust was once again rated as Outstanding by the CQC health regulator becoming the first specialist trust in the country to be given their highest accolade twice.


DUTIES AND RESPONSIBILITIES:


  • Meet and greet visitors into The Christie at the Oak Road reception and be welcoming and polite.
  • Assist in assessing the patient's eligibility for NHS treatment and inform the appropriate senior member of staff in order for queries to be investigated.
  • Responsible for the retrieval of outside notes and films and reports as requested.
  • Undertake general clerical tasks as delegated by the Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team. To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines
  • Ability to respond positively to frequent interruptions and unplanned changes during the working day
  • Input and analysis of relevant patient data on a range of systems and web portals.
  • To deal with requests for copy notes from Hospices and other hospitals.
  • Use CWP and Careflow to merge duplicate patient records.
  • Amend and update the patient administration systems with any notified changes to patient details [ e.g., patient address, death] Regular and routine filing of the case notes in the medical records libraries which house over 150,000 items.
  • Maintenance of library, i.e. movement of files to appropriate storage areas and ensuring tidiness of shelving including culling within the local policy.
  • Support the administration of case note requests, photocopy case notes prior to dispatching to other hospitals, hospice etc
  • To be responsible for updating the hospital case notes tracking system, making sure that the location of case notes is accurately recorded at all times.
  • To ensure casenotes are neat and tidy with no loose paperwork. Repairing or splitting untidy or large casenotes.
  • Signpost and direct patients to the correct departments for their appointment.
  • Use the teletracking system to arrange for porters to transport patients to appointments.
  • To contact patients by phone with regard to their appointments and to annotate case notes where necessary.
  • Prepare casenotes for outpatient clinics a day in advance and track them to appropriate department.
  • Receive skinny notes back from the wards and file all relevant paperwork into patient case notes appropriately
  • Retrieve case notes from file that are eligible to be sent to off site storage and ensure they are accurately tracked on Careflow.
  • Collate and disseminate all incoming and outgoing correspondence appropriately.
  • Support any staff members that come to the library to retrieve notes and guide them to the correct location.
  • Responsible for supporting all administration staff with daily tasks particularly during peaks in workload.
  • To liaise with other departments/hospitals/any other agency as required ensuring all telephone enquiries are dealt within an efficient and confidential manner.
  • General maintenance of individual case notes by filing loose reports, letters, and results into appropriate sections, and separating by sections to cre
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