Team Leader - Nottingham, United Kingdom - PartnersHealth

PartnersHealth

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PURPOSE OF THE ROLE

The role manages the daily operational delivery of services to support efficient clinical delivery for a specific practice within VHG.

This includes people, administrative, building and operational management that complies with statutory and CQC guidelines.

MAIN DUTIES AND RESPONSIBILITIES

Management of staff:

Management of the practice staff in the provision of high quality customer focused service to support the Practice and meet the service demands.
Line management of Admin Staff.
Ensure staff are monitored and developed ensuring professional operational standards and excellence in patient care and safety are implemented and maintained.
Organisation of rotas (appointment book and annual leave) are implemented to ensure an adequate and safe level of staff at all times.
Assist in monitoring and evaluating performance of staff against objectives, help to identify and manage change.
Monitor relevant day to day administration, in relation to patient services ensuring it remains effective.
Maintain effective communication both within the Practice and within all the relevant agencies.
Arrange team meetings; prepare agendas and distribution of minutes as necessary.
Assist in the development of protocols, review and update as required in conjunction with the Operations manager.
Alongside the HR manager, provide a range of HR management services, including recruitment, selection, supervision, training, health & safety, discipline and grievance and delegation of workloads for all members of the Admin/Dispensary/Reception teams
Organise and manage meetings to promote good team working across the practice.
Perform regular staff 11s and appraisals as required.

Operational

Liaise with NHIS to solve IT problems and ensure a smooth running of practice information systems.
Initiate, develop and maintain excellent third party relationships, e

g:
patient group and other stakeholders to grow, maintain and support services and performance delivery.

Develop effective working relationships with other leads within the practice to ensure a smooth support of clinical delivery.
Take the lead on ensuring day to day operational problems are resolved to ensure a high class service for patients.

Patient Services:
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Ensure compliance with patient confidentiality at all times, in line with current legislation.
Working with the Reception Team leader, maintain an accurate and efficient appointment system taking account of national and local requirements on access and patient surveys.
Working with the Reception Team Leader, ensure the reception team respond to and manage calls appropriately and in line with Practice policy.
Ensure calls abandoned are at a minimum and that response rates are in line with current targets. Provide regular reports to the Practice Manager regarding response rates.
Ensure all patient information is accurate, easily accessible and kept up to date.
Participate in regular audits across all services regarding patient satisfaction conducted in conjunction with the reception team and phone system audit
Use all feedback from patients and staff to improve the front line service to customers, and that the Practices newsletter is produced regularly. Be actively involved in the regular marketing campaigns, ensuring clients are targeted appropriately.
Ensure that the Practices websites are kept up to date and reflect accurately Practice services provided.
Ensure NHS choices page and comments are regularly monitored and responded to. Provide clinicians with a feedback cards for patients to complete with positive comments to go on the NHS choices site.
Be the first point of contact of for complaints and resolve as appropriately, ensuring relevant reporting of complaints and incidents.
Act as primary point of contact for the dissemination of information and communication with internal and external parties

Health & Safety compliance.

Carrying out regular health & safety checks as required by health & safety regulations.
Liaising with external organisation to ensure mandatory checks are completed.
Identification of any corrective action required in relation to health & safety compliance, including staff training.
Ensuring any corrective action is taken in relation to health & safety compliance, or discussing with the Business Manager as appropriate.

Coordination of medical trainees.

Planning suitable timetables for all medical trainees (medical students, Physician Associate students, student nurses, F2 Doctors, GP Registrars).
Planning & conducting induction activities for all medical trainees.
Scheduling practice based tutorial sessions.
Assisting medical trainees where appropriate (e.g. practice systems & processes, audits, patient feedback).
Collecting & acting on feedback from the trainees

CULTURAL

Learning & Development
Ensure continuing education, training and development is undertak