Customer Service Advisor - Norwich, United Kingdom - rthirteen recruitment

rthirteen recruitment
rthirteen recruitment
Verified Company
Norwich, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

The company

This trusted utility service has been established for over 30 years and are the largest company in their sector within East Anglia, covering clients of all shapes and sizes - commercial and non-commercial.

Guided by their values, they aim to continuously buildon their working relationship with all stakeholders to enhance the quality of their service.


The day to day

  • Handling incoming calls from external stakeholders, answering enquiries and providing support.
  • Dealing with problems and taking remedial actional as required.
  • Arranging annual services and deploying engineers.
  • Reviewing the severity of situations and deciding whether immediate action needs to be taken.
  • Accurately updating systems.

You will have/be

  • Previous customer service experience, either office or face to face.
  • Computer literate with working knowledge of Microsoft products.
  • Excellent communication and interpersonal skills.
  • Organised and accurate when handling administrative tasks.
  • The ability to work under own autonomy or as part of a team.

The benefits

  • Free, onsite parking
  • 22 days annual leave + bank holidays which will increase with your length of service
  • Pension contributions
  • Death in service payment
  • Maternity/paternity pay & enhanced shared parental leave
  • Flexible rewards & wellbeing support:
This is a full time, temporary to permanent assignment working 8.00am - 5.00pm, Monday to Friday. The offered salary for this opportunity is £22,672 per annum (£10.90 per hour).

**How to apply
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