Scheduler - East London, United Kingdom - MMP Consultancy

MMP Consultancy
MMP Consultancy
Verified Company
East London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

MMP Consultancy are looking to recruit an Experienced Scheduler to work with a Housing Provider in East London on an ongoing basis.


As a Scheduler, you will liaise with customers, contractors, and other housing services staff to ensure access to annual safety checks.


Key Responsibilities:

  • Maintaining all tasks, including raising jobs, requisitions, followon, and subcontractor works.
  • Ensure all records are always kept up to date, including job details, appointments, job statuses, relevant time & dates, costs
  • Ensuring that operatives are working efficiently and operative workload is maintained in line with the WIPs (Works in progress).
  • Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
  • Updating the system with relevant information and creating reports for analysis.

Skills Required:

  • Have strong administration skills and must be IT proficient.
  • Have excellent communication skills, both oral and written.
  • Be a selfmotivated, resilient, assertive and confident person
  • Have proven experience in providing excellent customer service.
  • Have previous experience working with scheduling repairs
  • Be organised and able to multi task
For more information, please respond with a copy of your most recent CV.
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