Patient Experience Executive - London, United Kingdom - DocTap

DocTap

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it.

Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients.

The Role

As a member of our Patient Experience Team you are at the forefront in making sure that our patients receive a 5 star service.

You will be working from one of our brand new central London clinics.

This is an excellent opportunity to join a growing, fast moving medical technology organisation where the patient is at the centre of everything we do.

Key Responsibilities

Greeting patients in our clinics
Assist doctors with any issues
Carry out general housekeeping duties to ensure the clinic is kept clean and tidy
Act as a chaperone for patients as required
Raise any issues to the relevant manager

Requirements:

Ideally 1 year customer service or reception experience.
Excellent customer service skills
Fluent in written and spoken English
Friendly and personable manner both in person and over the telephone
Good attention to detail
Computer literate
You will be working from one of our London clinics. Remote working is not available in this role.
Full time position. Some weekend, early morning and evening work is required. The current earliest start is 8am and the latest finish is 8pm. Weekend work is paid an additional £2 per hour.
You will be required to obtain a DBS check which will be arranged by us.

Benefits & Culture

Full Time: £28,000 / year
Part Time: £14 / hr midweek; £16.22 / hr weekends
Rates inclusive of £10% performance bonus paid monthly
28 days holiday, inclusive of bank holidays
5 paid personal days
Contributory pension
Company sponsored events
Access to a mental health support platform
Excellent opportunities for promotion and career progression.
Amazing working environment with sensational colleagues in one of our brand new London clinics.