Security Operations Centre Operator - Ipswich, United Kingdom - Bidvest Noonan

Description

About The Role:


Security Operations Centre Operator

Ipswich

£15 per hour

Mixture of days, nights & weekends - covering holidays & sickness

07:00-19:00 and 19:00-07:00

Duties

• Monitors, tests and responds to intrusion and other alarm systems at multiple locations.
• Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorisation of individuals requesting access to any secure area.
• Manage Key Holding Alarms and the allocation of resource to investigate and collate reports based on information received.
• Monitors and operates computer systems effectively.
• Documents and investigates security events and incidents.
• Dispatches mobile staff as appropriate and issues equipment.
• Build, improve and maintain effective communication and relationships with coworkers, staff, subcontractors, vendors and guests.
• Remain flexible to an everchanging environment and adapt well to different situations.
• Report safety concerns, security breaches and unusual activity both verbally and in writing.
• Fully participate in training and certification programs to enhance your ability and advance your career.
• Be thoroughly familiar with our security operations manuals, policies, procedures and instructions.
• Have experience and effectively use Microsoft products such as Word, Excel and Power Point

Requirements:

• Organisation and planning
• Effective communicator
• Influencing and persuasiveness
• Customer Service skills
• Problem solving
• Negotiation
• Team work
• Knowledge of Health & Safety processes
• Flexible working patterns when required
• Experience in scheduling system Time-Gate or similar (2 years)
• Valid frontline SIA Security Licence.
• Microsoft Office
• Communications
• Customer Focus

Benefits

• Paid holidays
• Pension plan
• Ongoing training
• Progression opportunities
• WRKIT Employee Benefits Platform which give you access to savings at big retailers via
• Discounts/Cash back and Shopping Cards

About Us:

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland.

We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity.

At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.