Clerical Administration Support - Swindon
2 days ago
Job description
To provide high-quality administrative and operational support to the Community Midwifery Team, ensuring the smooth running of services and timely support to both staff and patients.
The role involves managing patient enquiries, coordinating appointments, maintaining equipment and stock, and supporting midwives and maternity support workers to deliver safe, efficient, and patient-centred care.
Working from home or Hybrid working is not available for this role.Previous applicants need not apply.
Patient Administration
Respond promptly and professionally to patient queries via phone, email, or in person.
Grant and manage patient access to the Maternity Badger Net portal.
Arrange and reschedule ante-natal and post-natal appointments, including clinics and individual consultations.
Coordinate appointments for specialist tests, including Glucose Tolerance Tests.
Team Support And Coordination
Provide day-to-day administrative support to midwives and maternity support workers within the community.
Maintain accurate patient records and ensure data is up-to-date in relevant systems.
Assist in the preparation of documentation and reports as required.
Equipment And Stock Management
Maintain and monitor all clinical and office stock levels.
Arrange calibration, servicing, and maintenance of equipment in line with Trust policies.
Process stock orders and ensure timely delivery to the team
Our STAR values Service, Teamwork, Ambition and Respect are a golden thread running through everything we do.
These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community.
Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Based in the community setting with occasional travel to other sites as required.Flexible approach to workload to meet the demands of the service.
Skills And Competencies
Strong organisational and time management skills.
Strong communication and interpersonal skills.
Ability to manage multiple priorities and work independently.
Proficiency in IT systems, or willingness to learn Microsoft Office , excel and healthcare software (e.g., Badger Net).
experience within a busy NHS health care environment
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