Customer Service Advisor - Northampton, United Kingdom - Barclays

Barclays

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Advisor

Northampton

As a Barclays Customer Service Advisor within BPMS Operations, you will deliver first class customer service to Corporate and Small Businesses (SME).

Within this role you will work together with your team to provide first point of contact for customers resolving all customer queries, complaints, and product support.

The team's accountability is to review existing operational and servicing processes to deliver efficiencies and lead the digital agenda, whilst maintaining robust regulatory and compliance standards.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

Helping with the coordination of business preparedness to regulatory reporting, returns
Contributing to team objectives to exceed Key Performance Indicator targets
Working across teams, multiskilling where necessary to assist business needs
Identifying and implementing improvement opportunities to help with the improved customer servicing or reduce operating costs
Dealing with complaints where necessary to drive positive outcomes and then share best practice to mitigate further issues
Taking ownership of personal development, taking advantage of training opportunities to support your progression
Using initiative to analyse and proactively manage portfolios, which will support our aims to continuously improve our customer servicing model

What we're looking for:

Ability to handle a high volume of voice calls without compromising quality
Ability to manage tasks in timesensitive scenarios and within governance
Good time management and the ability to balance workflow to deliver against personal and team commitments
Excellent PC skills including Microsoft Office

Skills that will help you in the role:

Servicing background, to either internal or external customers
Excellent communication skills, both verbal and written, and the ability to tailor messages to the audience

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997.

This state-of-the art energy efficient building holds up to 2,500 staff.

The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

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