Billing Administrator - Belfast, United Kingdom - ENERGIA GROUP

ENERGIA GROUP

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TO APPLY PLEASE FOLLOW THE BELOW LINK

Location
Newforge Lane, Belfast

The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Metro Service 8.

Contract Permanent

Working Hours 37 hours Monday to Friday

Hybrid Working 2 days working from the office and 3 days working from home

At Energia Group, energy moves us to be a positive force for change within the energy industry and society at large.

Through our two brands, Energia and Power NI, we deliver energy solutions and innovative technologies to homes and businesses across Ireland - driving our country's renewable energy future forward.

We are on the lookout for people who want to transform their ambition into impact and channel their energy into making a positive difference.

About the role

Reporting to the Billing Operations Team Leader, the Billing Operations Administrator is a key role, processing commercial related exceptions and working on multiple key billing processes.

You will be continually responsible for ensuring Commercial Exceptions are completed by strict deadlines whilst providing valuable support to colleagues within the team.

Responsibilities:

Day-to-day, here's what your new role would look like:

To process a variety of exceptions to-dos, ensuring that customers are billed accurately and in a timely fashion.
Responsible for ensuring billing processes and procedures are followed accurately and in line with critical billing deadlines.
Manage all Billing Operations queries in a timely fashion as per KPIs.
Gathering and processing all relevant information required to ensure accurate and timely query management.
Liaise with network businesses to resolve customer issues.
Work as part of a team to achieve business performance targets ensuring Energia continues to grow as a business.
Represent Team at any internal and external meetings when required.
Carry out all duties in line with company policies, procedures and relevant industry guidelines.

About you

These are required to be shortlisted for interview:

At least 6 months experience in a Service Operations Environment or Administration role.
Ability to build effective relationships and liaise successfully with internal and external customers.
Proven experience of working to strict deadlines and KPIs.
Proficient in the use of Microsoft Office.

These help decide between those who meet all the above criteria:

Working knowledge of Oracle CC&B billing system.
Understanding of Utility market structures

Energised for better

These are the behaviours, skills, and knowledge you need to be successful in our organisation:
Leading Achieving

Self Success

Effective Collaboration Customer &
Stakeholder Centric

Flexibility, Agility
& Resilience Critical Thinking &
Problem-Solving
Emotional Intelligence

Strive For Excellence

What we can offer you

Awards