Helpdesk Coordinator - Glasgow, United Kingdom - Atalian Servest

Atalian Servest
Atalian Servest
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Reference:
TS/AA/12-05/368/4/FR2

Job Title:
Helpdesk Coordinator

Salary:
£25000

Working Hours:
Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18: hours per week

Location:
Glasgow

Would you be interested to join a leading facilities management company with a reputation for excellence?
Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in Glasgow


Your primary responsibilities will include:

Helpdesk

  • Principle points of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
  • Effective scheduling and planning of tasks for a group of engineers and suppliers within Scotland.
  • Fast and accurate generation, and closure, of reactive work orders on the CAFM system.
  • Acting as first point of contact for engineering workforce and subcontractors, allocating work to engineers and diary management for the regional area.
  • Raising purchase orders to subcontractors for reactive works and obtaining ETAs and updates.
  • Effective jeopardy management of jobs within the designated area as well as supporting other team members across government contracts.
  • Updating database of quotations, engineering overtime and statutory compliance certification where requested.
Reporting

  • Scheduled running of reports from CAFM Concept System and distribution to a nominated person(s).
  • Proactive review of operational work in progress and updating account management with contract statistics.
  • Providing specific performance reports relating to business area performance across all FM functions.
  • Providing figures for monthly KPI reporting
Administration Support

  • Updating and recording of statutory compliance documentation for all contracted buildings.
  • Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
  • Maintaining register of engineer overtime and holidays.
  • Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation.

Experience and Qualifications:


  • Strong Customer service skills.
  • Helpdesk experience in facilities management.
  • Strong knowledge of Microsoft Office packages.
  • Knowledge and understanding of propertyrelated issues.
  • Experience in working to deadlines and effective time management.
  • Excellent organisation skills.
  • FM experience desirable.

Benefits:


  • Paid Holiday.
  • Employee Referral Scheme.
  • Learning and development opportunities.
  • Supportive working culture and future progression opportunities.
  • Mobile, legal, bicycle, breakdown, and retail discounts.
  • Eye test and glasses reimbursement.
  • Cycle 2 work scheme.

How to apply?

  • STRICTLY NO AGENCIES
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