Facilities Administrator - Northampton, United Kingdom - Rodericks Dental Limited

Rodericks Dental Limited

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Description
Rodericks is a growing company based in Northampton. The role will specialise in the service provision to our practices for reactive works, compliance, and facilities related items.

As a helpdesk co-ordinator you will deliver excellent customer service to our staff, escalating facilities faults, and playing an integral role in connecting the necessary trade specialists to resolve the issues providing the ability to in turn provide a great service to our patients.

Main Responsibilities

Customer Facing

Dealing with all inbound customer enquiries
Giving advice and assistance to practices as first line of support
Communicating with wholesalers, suppliers, contractors, and various managers
Responding to customer requests for work to be carried out and updating as required
Ensuring KPI targets are met both individually and department
Developing relationships with practice managers, staff on site and contractors.

Organising

Various contractors to carry out work on properties and dental equipment
Dealing with scheduling and access for the contractors and suppliers
Managing efficiency and productivity across internal and external resource

Liaising

With Landlords, agents, contractors, and engineers to ensure practices remain open and effective
With contractors to obtain quotes for work required and then giving authorisation
With practice managers and engineers to ensure maintenance is carried and is cost effectively

Compliance

Provide compliance certification to practices when requested
Work alongside the Facilities Manager to ensure practices are compliant

Administration

Maintaining the central database
Archiving of paperwork as required
Mentoring, supporting, and training other helpdesk staff
Support both the Facilities Manager & Head of Department in collating reports and data

some experience with multi-site estate, with attention to detail, excellent communications skill and be well organised.