Apprentice Administrator - Taunton, United Kingdom - Somerset NHS Foundation Trust

Somerset NHS Foundation Trust

Verified Company

Taunton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will receive training and guidance in order to provide general administrative support to theClinical Coding team.

The post holder will be required to manage own time effectively, prioritising own workload to meet competing demands.

To attendBridgwater and Taunton Collegeto complete anApprenticeship in Customer Service and an NVQ in Business & Administration. A learning agreement contract must be signed alongside the Trust's fixed term contract.

Mandatory reviews will take place with the mentor / manager at three-month and six-month period.

To attend and keep up to date with all statutory and mandatory training requirements commensurate with the role.

The post-holder will be required to deal with enquiries and respond to these, support ad assist the clinical coding admin team and the clinical coders.

They will need to demonstrate a professional approach in handling sensitive and confidential information.

Assist with collection and delivery of medical records from around Musgrove Park Hospital, and updating databases. Organise and minute meetings, be responsible for equipment within the department and order stationery.

Somerset NHS Foundation Trustendeavours to provide development opportunities for those looking to develop a career in the NHS, in both clinical and non-clinical roles.

We have six active and impactful colleague networks.

These networks provide a safe space for colleagues to share their experiences and learn from one another, but also influence change across our trust:

Multicultural Network
Women's Network
Armed Forces' Network
LGBTQ+ Network
Lived Experience Network, for colleagues living with disabilities
Autistic Colleague Network

As an organisation the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS Discounts.

Somersetis a rural community served by several Community Hospital sites in addition to Musgrove Park Hospital which is only a short walk from the centre of Taunton.

The post holder will be in contact with a wide range of internal and external contacts and will be required to:

To respond to enquiries, providing both written and verbal information, directing queries to other departments/agencies as appropriate, referring complex communications to other colleagues when necessary
Act as a supportive and adaptable team member, assisting with the work of others when required.
Provide a polite, courteous and responsive customer service, understanding the link between own professionalism and the possible impact on the department's image
Demonstrate a professional approach in handling sensitive and confidential information

The post holder will be required to complete all work in a timely manner and present to a high standard of accuracy.

The general administrative duties are set out as follows:

Provide a professional welcome to visitors, patients, staff and service users.
Answer the telephone, deal with queries relevant to the service and/or take accurate messages, record details and pass on to the appropriate team/individual in a timely manner.
Assist with the collection and delivery of medical records from wards, clinical areas and other departments within the hospital
Receive, open, sort, electronically date stamp and distribute incoming mail and prepare outgoing mail, on a daily basis.
Responsible for accessing, inputting and updating various computerised systems on a regular basis (i.e.

Patient Administration System, Outlook, intranet web pages)

Copy typing of letters and reports.
Photocopying, filing, record keeping, shredding, plus other general office duties as and when required.
Organising meetings, circulating agendas etc. (including booking venues and ordering catering)
Confirming meeting room / equipment bookings
Updating IT equipment inventory
Stationery ordering
Note taking

Please see attached job description for full details.