Automotive Service Advisor - Burton-On-Trent, United Kingdom - Recra Consulting

Recra Consulting

Verified Company

Burton-On-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Recra are working in partnership_ with a leading fleet management Company based in Burton On Trent. They are looking for a Service Advisor to join their team.

The role of the Service Advisor is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.

Particular areas of responsibility will be to:

Comply with company Safety, Health and Environmental (SHE) policies at all times.
Work in accordance with the Service Flow.
Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting.
Plan work by running ADP service due reports, checking customer data quality and arranging work with customer, capturing mileage via C200 or verbally.
Create job cards, checking for existing parts and service WIPs and campaigns, liaising with customer and follow through to completion. Load job into Customer Compliance System.
Agree with the customer and workshop who will pay for the work
Retail / Warranty / Contract.
Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
Maximise service and parts profitability through the use of professional sales techniques.
Load workshop schedule to maximise workshop capacity utilisation.
If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.
Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
Meet and greet all customers on arrival in a professional and friendly manner.
Check vehicles in and out via Workshop Loading in ADP.
Obtain full description of product issues from customer, using open questions, to enable the workshop to

- quickly diagnose the cause.

Ensure customers' defect procedures are adhered to.
Maintain ADP workshop loading, keep customers informed of job progress at all times, liaising with the workshop; advise customers of any extra work required, supplying an estimate for any additional work, utilising Fixed Price Repairs where possible, and obtaining the customer's authorisation.
Assist in maintaining a daily flow of quality job cards to Coster for invoicing.
Check and issue sublet order numbers (ensure FPR used where applicable) to specialist / externalagents and arrange / plan such works as required.
Explain invoice to customer if applicable at point of vehicle collection.
Explain and book any outstanding defects for next scheduled event. Follow up after the service / repair

- visit to check customer satisfaction as per the Service Flow.

Carry out any depot administration tasks as assigned by the General Manager.
Pass leads on to relevant departments for potential business.
Communication handover across shifts, work that is due to come in and anyone needing contacting.

Hours:

Monday - Friday 42 hours

08.00am pm (inclusive of 60 minutes unpaid break), Plus alternate Saturdays 08.00am noon (included in salary)

**Please contact Recra on for more information