Apprentice Patient Services Team Administrator - Paignton, United Kingdom - PMA LTD

PMA LTD
PMA LTD
Verified Company
Paignton, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Mayfield Medical Practice

Paignton, TQ4 5LA

What will the apprentice be doing?


The practice is offering a varied role to support the learning and development of its medical administrator which will include a cross section of the areas of administration at the practice.


  • Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
  • Maintain and monitor the practice appointment system
  • Signpost patients to the correct service
  • Manage all queries as necessary in an efficient manner
  • Input data into patients' healthcare records as necessary
  • Process personal, telephone and erequests for appointments
  • Support Line Manager with general tasks as requested
  • Complete opening and closing procedures in accordance with the duty rota
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support administrative staff, providing cover during staff absences
  • Undertake all mandatory training and induction programmes
  • Attend a formal appraisal with their Line Manager at least every 12 months. Objectives will be set, and progress reviewed on a regular basis so that new objectives can be agreed.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full on the job training
  • Online mandatory and statutory training
The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd.


Working week
Monday to Friday, 37.5 hours per week between business hours of 8am-6.30pm.


Expected duration
18 Months


Possible start date
04 Sep 2023


Date posted
02/08/2023


Apprenticeship level
Advanced
Level 3 (A level)


Reference number

VAC

Positions
1 position available


What training will the apprentice take and what qualification will the apprentice get at the end?
The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd.


What is the expected career progression after this apprenticeship?


After gaining the experience and completing a level 3 in business administration, you will be able to work within the GP primary care sector or in a similar setting.


Requirements and prospects

Desired skills and personal qualities

  • IT skills
  • Organisation skills
  • Customer care skills
  • Time Management

Qualifications

  • GCSE or equivalent English (Grade Grade 4/C) desirable
  • GCSE or equivalent Maths (Grade Grade 4/C) desirable

Desired skills and personal qualities

  • IT skills
  • Organisation skills
  • Customer care skills
  • Time Management

About the employer
We are a well established urban practice of 22,000 patients, currently split across three sites covering Paignton and Brixham.

We take pride in delivering high quality care to our patient population whilst maintaining sustainable working conditions for the whole team.


Apprenticeship standard
Business administrator
Level 3 (A level)


Job Type:
Apprenticeship


Salary:
£14,625.00 per year


Schedule:

  • Monday to Friday

Application question(s):

  • Please could you confirm you are aware this is an apprenticeship role

Work Location:
In person


Reference ID:

VAC
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