Experienced Night Manager - Greater London - Pacifica Housing

Description

Position Title: Manager of Supportive Housing

Compensation: $63k-75k – Commensurate with experience

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. We are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Position's Primary Objectives:

The Manager of Supportive Housing (SH) is accountable for the successful and efficient operation of supportive housing sites, including:

• Ensuring policies, procedures and obligations associated with property management are implemented and adhered to.
• Contributing to the enhancement of the organization's community profile.
• Contributing as a member of the organization's management team to achieving and advancing the organization's vision, strategic goals and operational objectives.

1. As a member of the organization's management team, the position is accountable for:
2. Participating in strategic planning and decision-making related to policy development, staffing and human resource management, and budget processes/issues.
3. Meeting regularly and collaborating with management colleagues to create solutions that advance the successful, efficient, and effective delivery of programs.
4. Managing issues that may have a broad implication such as critical incidents, community/stakeholder relations, and operational issues.
5. Providing recommendations and input regarding performance measurement and operational indicators, program changes, and other issues that advance the organization's vision and goals.
6. Working closely with the Human Resources team in the delivery of HR Management initiatives.
7. Leads a dedicated team by providing clear and consistent direction and promoting the team's success through orientation, mentoring and guidance, and performance management:
8. Overseeing Supportive Housing staffing through collaboration with the organization's Human Resources Manager, including staffing issues, recruitment, terminations, payroll, and adheres to related policies and procedures.
9. Responding proactively to employee relations issues and seeks support from the Senior Manager of Supportive Services and the management team as necessary to ensure positive outcomes.
10. Implementing the organization's performance management program to enhance retention and support succession planning.
11. Supervising and mentoring Supportive Housing frontline staff.
12. Reviewing and approving staff time cards/time off requests and monitors vacation/wellness time balances for Supportive Housing staff.
13. Reviewing and approving Supportive Housing related invoices as needed.
14. Reviewing and approving expense reconciliation and mileage for Supportive Housing staff.
15. Manages the successful implementation and ongoing evaluation of the Supportive Housing program:
16. Overseeing daily operations, plans, organizes, assigns and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met.
17. Directing staff in the creation and maintenance of resident programs that encourage and support personal growth and help residents develop life skills.
18. Attending complex resident discharge meetings in hospital or in the community.
19. Coordinating complex residents support plans with community resources.
20. Ensuring staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; taking immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response;
21. Preparing and submitting regular financial data pertaining to the organization's PSR program, including budgeting and reconciliation.
22. Accountable for purchasing all PSR program supplies, including keeping inventories, placing orders and approving invoices.
23. Ensuring resident records, daily activity reports and all other documentation pertaining to residents are up-to-date and maintained in a system that supports ease of information sharing within the Supportive Housing team, while protecting resident privacy.
24. Accountable for the vacancy management process in accordance with the Coordinated Access and Assessment (CAA) for the Capital Region, and in partnership with BC Housing and Island Health, including resident selection, application process, vacancy identification, placement decisions, placement denials, placement confirmations, and transfer requests:
25. Overseeing new resident signup procedures in collaboration with Resident Services and Supportive Housing leadership, and ensures all financial arrangements for prorated rent, security deposits etc.
26. Providing current status information to Resident Services to ensure all databases, resident unit files and relevant administrative reports are current.
27. Collaborating with the Resident and/or Property Services staff in coordinating evidence and documentation for submission at the Residential Tenancy Branch and representing Pacifica Housing in these proceedings as required.
28. Manages stakeholder and community relations in close consultation with senior management:
29. Managing local stakeholder relations with community partners, funders, the general public, government and other stakeholders.
30. Developing mutually respectful relationships with representatives from BC Housing, Ministry of Social Development, Island Health and other community agencies in the areas of resident advocacy, support services, diversity, and non-profit housing criteria.
31. Contributing relevant content to the creation of communication materials, such as media releases, and responses to donors and funders.
32. Other responsibilities include rotating on call (weekend and overnights) duties with other Managers.

Education:

1. Bachelor's Degree in Social Work or a related human/social service field.
2. Naloxone administration training required.
3. Demonstrated supervisory experience in the non-profit housing or a related social service field would be considered an asset.
4. Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing.
5. Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty.
6. Demonstrated ability to work with individuals who have multiple barriers to stable housing.
7. Demonstrated ability to work independently and be part of an integrated community team.
8. Knowledge of local community resources.
9. Knowledge of harm reduction and 'Housing First' theory and practice.
10. Demonstrated conflict management/crisis prevention skills.
11. Ability to communicate effectively both verbally and in writing with clients, staff and community professionals.
12. Proficient in MS Office programs including Word, Outlook and Excel.

Additional Criteria for Role:

1. Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.
2. Must be available to be on call in off hours for emergency call out.
3. Periodic travel will be required.
4. Competitive salary from a Certified Living Wage Employer.
5. Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more).
6. Employee assistance program.
7. Career development and internal advancement opportunities.
8. Organization and individual training opportunities.
9. Robust team building and staff social events.
10. Dog friendly offices.