Sales Support Administrator - Altrincham, United Kingdom - Nationwide Specialist Services

Nationwide Specialist Services
Nationwide Specialist Services
Verified Company
Altrincham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Sales Support Administrator at The NSS Group

£23,920 per annum

Your Role - Main Purpose of the Job
The role involves general sales support to the sales department & other stakeholders, a pivotal role in ensuring the smooth functioning of the sales department and contributing to the overall success of the business


Your job will include
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Variety of general sales administration tasks from across the NSS Group, directed via the central sales support in box
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Manage the quotation process from sales to operations and onwards to the client on behalf of sales management
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Manging & processing sales orders, ensuring accuracy liaising with various departments to ensure customer orders are processed promptly and accurately.

  • Upon receipt of purchase orders,
    commence the on boarding process and
    create CDF's promptly and handover communication document to client with operational contacts.
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Communication with colleagues & customers to ensure a full understanding of operational requirements, resolving issues in a timely manner which will include outbound calls to customers to handle sales opportunities and chasing of quotes.
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Maintaining folders and company information to ensure its organised and documentation is easy to locate.
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Answer telephone calls and deal with requests and queries from clients and colleagues
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Contribute to sales initiatives, by cleaning raw databases
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Maintain accurate records and inputted information on in house systems CRM Maximiser & Job Watch
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Utilise and maintain CRM system to manage Sales Pipeline for development of sales opportunities
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Managing leads that come into the business and direction to the correct Sales Manager
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Collaboration with other NSS functions (Finance, Marketing, Operations)
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Resolving any challenges or issue that may arise during the sales process, including the coordination with other NSS departments to ensure the customer satisfaction
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Completion of various company documentation including Supplier & HSE questionnaires, bid documentation such as pre qualification and tender forms


Experience / Personal Attributes Required

  • Customer focused mind set
  • Basic commercial understanding of sales process
  • Good verbal and written literacy
  • Excellent attention to detail
  • Experience of Excel is required
  • Sound working knowledge of Microsoft Office, Word, PowerPoint, Excel
  • Previous experience of dealing with customers
  • Ability to work under pressure, independently and organize own priorities
  • Good problem solving and interpersonal skills.
  • Have a friendly helpful attitude.
  • Willingness to learn and adapt with a flexibility in approach.

The Business
NSS Group is a specialist services supplier.

From building maintenance to window and technical cleaning, platform hire and equipment testing - self-delivered services, anywhere in the UK.

The NSS group was formed by the merger of a number of large successful businesses to create one super group which gives our clients a service which is truly nationwide.

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