Radiology Booking Clerk - Gobowen, United Kingdom - The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Verified Company
Gobowen, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We now are in a position to recruit someone permanently to join our Radiology booking team at RJAH.

Full time hours per week

Band 2


To plan, schedule and co-ordinate Radiology appointments for a range of imaging modalities whilst adhering to trust policies and procedures.

Booking clerks will take part in the departmental rota in relation to the duties listed in the job description. There will also be a requirement to cover our busy reception desk to greet patients attending for their appointments.


The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.


Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.


We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales.

It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links.

It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.


Reception & booking office:

To greet patients on arrival in an efficient and welcoming manner.

To check carefully demographic details with patients and ensure any missing and incorrect information is supplied.


To register and check patients' demographics with accuracy, using the Radiology Management System and Patient Administration System, changing details where required.

To input radiology examination details, as requested, onto the Radiology Management System 'CRIS'.

To clearly establish the nature and status of the patient.


To explain to the patients' the process of the department, sometimes dealing with difficult situations, face to face and over the telephone.

To complete the relevant paperwork, once status has been established.

For example private patients need to sign (once completed by staff) an agreement and determination of charges form and take credit or debit card payments.

To assist with any queries patients' may have with regard to cost of imaging, billing and funding.


To deal with daily queries arising, either in person or over the telephone, from patients, other departments and members of staff, other hospital departments and G.P practices.

Directing any queries, that cannot be solved, to the relevant personnel.

To deal with enquiries regarding patients images and appointments from other departments and hospitals.


To do all of the above whilst liaising with secretaries, consultants, ward clerks, nursing staff, physiotherapists, radiographers, registrars and members of staff from various other hospitals.

Due to the location of the X-ray office there are constant interruptions with queries arising from patients and members of the general public.

To have a barrier of understanding with patients and other members of staff of all ages.

For example whilst working on reception we come into contact with patients of different languages and cultural backgrounds and also people with learning difficulties.

To book radiological examinations for patients on RTT pathways and complete appropriate examination outcome forms in a timely manner.

To highlight potential breaches across all modalities (Computer Tomography CT. MRI, Ultra-sound, x-ray) in patient pathway.
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