Information and Advice Advisor - Norwich, United Kingdom - Age UK Norfolk

Age UK Norfolk

Verified Company

Norwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join Age UK Norfolks Information and Advice team
Are you highly organised, empathetic, andpassionate about ensuring older people have access to quality to information and advice? We need you

Main Responsibilities

To provide information and advice to older people, their carers and professionals, by a variety of means including telephone, face to face, written, outreach and IT communication
To maintain accurate records in accordance with the confidentiality and audit procedures.
To work collaboratively with partner organisations ensuring that appropriate signposting is undertaken and consent obtained.
Provide support to the I&A service volunteers contributing to their volunteer experience
To assist with training of new members of staff and volunteers
To use approved and relevant resources to support the information and advice given and notify the I&A Manager when stocks are low or need updating
To work as part of the wider Information, Advice and Advocacy Team, giving and receiving support in a cooperative and collaborative way to both staff and volunteers.
To represent Age UK Norfolk at Information events as required

General:

To act as an ambassador for Age UK Norfolk.
To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisations statutory obligations.
To work to the agreed standards and policies of the Organisation including public relations; equal opportunities; confidentiality; complaints procedure; personnel and financial procedures.
To carry out other duties that are consistent with the duties and responsibilities of the post.

This is a part time post of 18 hours per week (Working pattern to be agreed with the successful
applicant)

This role will be based from our Norwich Office - Henderson Business
Centre

This role will require a DBS check.
We DO NOT accept CV's