Administrator - Oldbury, United Kingdom - CSCM

CSCM

Verified Company

Oldbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you love to be part of a fun, fast-paced, supportive and friendly environment?

Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties?

Then we could be your new place.

Job Overview

Based in our offices in Oldbury you will be coming in as our Administrator supporting our busy IT Service Desk Team.

In this newly created role, you will be handling inbound inquiries and handle communication between customers, third parties and internal technical staff.

As the service desk teams Administrator, you'll be responsible for ensuring support requests are of sufficient quality to act on, as well as prioritising and assigning them to the Technical Team.

Here your duties will include but not be limited to:

Overseeing the allocation of incoming support requests and work orders
Manage Service Desk requests to ensure Service Level Agreements are met
Where necessary chase up the Technical Engineers to ensure that the tickets are handled in a timely manner
Refer sales queries and opportunities to the sales team
Book technical site visits and keep company diary up to date

Why join us as an Administrator?
- ..You will be in a newly created role and will have the opportunity to shape the role and put your stamp on it.

All training will be given, so not only will you contribute to the way we work, but you will learn new skills, processes and gain invaluable experiences.
You will be joining our team of amazing people, who work together to create a supportive, friendly and happy place. We can be chatty and we do work hard.
As a growing business, you will have great career progression opportunities as the IT Team grows and expands.

Skills and Requirements
All necessary training will be given and we'd love to hear from you if you are someone who is a self-motivated team player and:

Enjoys working in a fast-paced environment
Is organised and enjoys coordinating workload
Has great attention to detail
Has good communication skills and is able to communicate at all levels in a friendly and professional capacity.

About Us
We are CSCM, based in Oldbury we have been operating since 1995. We provide outsourced IT Solutions to businesses based National and Internationally.

help our clients operate smarter, smoother and safer in a connected world, hand-picking the best innovations to create bespoke systems that transform the way they work.

As a place for you to be part of, you'll find us an inclusive, friendly, relaxed bunch who have a family feel to us.

We want staff to be happy, to enjoy and really take pleasure in their work. We believe everyone has a voice and believe in supporting individuals to be the best they can.

As an organization, we support our local community and regularly take part in activities for charities, schools and colleges.