Junior Product Support - Ellesmere Port, United Kingdom - Travel Innovation Group

Travel Innovation Group

Verified Company

Ellesmere Port, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Junior Product Support - Travel Systems

Reports to:
Product Manager

Contract:
Permanent

Salary:
£20,000 - £22,000 DOE + bonus and additional benefits

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So, what exactly do we do? We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world's most recognisable travel brands.

Our service is legendary in the industry (for all the right reasons) and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services.

What can we say - we've always been innovators at heart

While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we're looking for exceptional talent to join us, to succeed with us and to grow with us.

You'll want to know about the department that our role is in
Our Systems team are the gateway between our client facing brands and our development company Calrom.

Responsible for coordinating bug fixes, test plans, system releases; they ensure both our bespoke travel systems and integrations are running seamlessly.

The department operates flexibly between the hours of 08:00 and 19:00, Monday to Friday. The breakdown of your normal hours of work will be by agreement with your manager.

The role:

Tasks & responsibilities include:

To design, create and execute manual testing plans in conjunction with our Product Manager
To design test cases for automation, working with the Automated Test & Release Team
Proactively test systems for accuracy, speed and up to date information
Complete User Acceptance Testing on system releases, new functionality, and whole System quality assurance for Live rollout
Report and follow issues through to resolution in conjunction with system development teams using tracking software
Scope and document system enhancements and new functionality
Communicate system fixes internally/externally as required
Suggest ways to increase system usage, and reduce offline activity
Report and follow up on third party issues
Assist Sales team maintaining CRM with mass data uploads and CRM modification
Use native GDS for investigation and testing of systems issues and enhancements (full training provided)
Read XML requests and responses for investigation and testing of systems issues and enhancements (full training provided)
Triage cases internally between developers and other departments within the business
Training internal users and creating user manuals for new or improved systems
Have a strong customer service ethic to deliver an efficient and professional service to TIG's internal and external customers
Have a good knowledge of Outlook, Excel and Word
Prioritise high levels of accuracy and time management
Be a committed, enthusiastic, and supportive team member
Compile accurate business letters/reports as required
Assist other departments when and where necessary to ensure business continuity and minimum standard performance
Maintain systems to ensure quality control
Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business
Aim to "selflearn / develop" skills and understanding of industry practices, procedures and policies that would impact on Aviate
Be aware of company's goals and aims and strive to achieve at every opportunity