Executive Host - Preston, United Kingdom - Mitie

Mitie

Verified Company

Preston, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose:

This role has been designed to support our Customer in hosting VIP events onsite and to provide an excellent front of house service to our customers.

You will pride yourself on building and maintaining relationships with staff members, and customers alike.

Hours of Work:

40 hours per week

(To Cover:
Monday to Thursday between the hours of 07:00 and 17:30 & Friday - 07:00 - 13:00)

Principal Accountabilities, Key activities Include but are not limited to:

Work as part of a team to support the day-to-day running of the houses and conference facilities
Provide a VIP hosting and hospitality service
Develop effective relationships with external customers
Fully understand and comply with client strategy, policies and procedures
Support Emergency Procedures as necessary
Flexibility in working hours, including travelling between locations
Provide a VIP Concierge Service, including "Meet and Greet" and Reception duties
Develop effective working relationships with external customers and client personnel at all levels of the Organisation.
Manage Visits Diary
Manage all logistics in support of Customer Visits
Respond to Customer requests, eg. change in travel arrangements etc
Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
Coordinate Guest Wi-Fi
Coordinate Catering requirements
Liaise with onsite Catering
Coordinate Conference Room configurations
Ensure high standard of cleaning and maintenance requirements are met and issues escalated as necessary
Monitor usage of Centre
Maintaining standards within the Link+ facilities and buildings
Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
Assist with Queries on VIP or large Bookings
Liaise with Cleaners, Security & Facilities when and where required
Report Maintenance issues in all arears of the link facility the help desk, and monitor and help where required
Excellent communication skills both verbal and written and good telephone manner
Review link requirements with Team leaders and supervisors and implement changes when required to enhance the link experience
Assist in Catering Orders in the Link buildings when required
Implement Room layout changes as requested through the linkbooking platform
Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room
Facilitate room changes as required
Identify where replacement furniture is required, submit report to supervisors to report to client
Setting up layout changes for break out areas new working areas as per link requirements
Check room facilities lights clocks cables connected etc.
Daily / Weekly & Monthly FOH Audit Check
To be trained and be able to use inhouse booking tool for desks and meeting room
Support hospitality bookings for the building (deliveries and collection)
Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
Escalate any booking conflicts to the BAES nominated poc for the area and re allocate resources (desks / rooms) as instructed
Outdoor checks inc smoking shelters, pathways, and outdoor areas
Manage locker allocation where necessary
Floor Walk including filling/emptying of the dishwashers (where installed)
Top up coffee machines and keep the area clean and tidy
Support the Security department to undertake audits and resolve conflicts
Book visitors in on Security booking systems
Support hospitality (deliveries and collections)
What we are looking for / Qualifications and Experience:
Excellent communication skills, both verbal and written, and a good telephone etiquette.
Professional and enthusiastic manner.
To take a leading role in your own personal development.
To work in a flexible manner toward and changes/needs of the business.
The ability to multitask and work in a fastpaced environment
Able to adjust quickly to new procedures and situations.
Excellent customer service skills.
Ability to communicate at all levels.
Excellent Microsoft skills in Word, Excel and Outlook.
Must be able to obtain SC clearance

Other factors:

To look Smart and have a professional appearance, work uniform should always be clean and pressed
Hygienic to the highest standards
Well organised with the ability to prioritise workloads
Be approachable to clients and customers
Must have a flexible approach
Good communication skills in both verbal and written formats
Must be willing to undertake further training if needed