Aftersales Administrator - Heathrow Villages, United Kingdom - Accord Resourcing

Accord Resourcing

Verified Company

Heathrow Villages, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exciting opportunity within a busy MB Franchise.

Examples of Duties & Responsibilities
Processing Job card/invoices

Processing warranty claims

Handling customer queries efficiently

Arranging service/repair bookings by phone

Advising customers on costs and duration of repairs

Gaining authority for works that may need to be carried out

Liaising with customers during progression of work

Ensuring deadlines and targets are met whilst maintaining a high quality of service

Assisting other members of staff in the service team

Entering customer and vehicle information onto in-house database

Arranging collections and recoveries and all other associated adhoc duties

Maintaining general administration duties as required

Skills Required:

Computer Literacy
Excellent customer service
High Standard of Oral and written communication
Being professional and flexible
Ability to manage stress
Problem Solving
Being driven and positive
Ability to manage multiple tasks
Ability to meet targets
Good Administration and organisation skills
To be able to work well independently and as part of a team

Commercial vehicle experience in a similar role would be adventurous
AftersalesAdministrator #HGVAdministrator

Job Types:
Full-time, Permanent

Salary:
£21,000.00-£23,000.00 per year

Benefits: