Customer Care Contract Specialist - Bishopstoke, United Kingdom - Prysmian Group

Prysmian Group

Verified Company

Bishopstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting to the Customer Care Manager we have an opportunity to join the team as a Customer Care Contract Specialist.

The key purpose of this role is to contribute to the commercial viability of the HV supply only project and Power Distribution businesses.

Key Accountabilities include:

Management and execution of complex orders primarily for the HV Supply and Power Distribution businesses to ensure they are completed in a timely and cost effective manner. Ensure compliance with Company procedures maintaining accountability from quotation through to order and After Sales.
Proactive liaison with all internal departments to ensure orders are delivered in the most profitable and efficient way. Be the primary point of contact to manage internal and affiliate departments to ensure that customer expectations are met.
Management of the Cable Accessories forecasting process.
Take internal ownership and accountability for a defined customer base in a fast paced environment to delight our customers and grow our business.
Demonstrate tenacity and initiative to ensure timely resolution of customer queries, complaints and escalations.
Ensure adherence to deliver on the agreed targeted KPI's and SLAs in order to provide the best possible customer experience.
Responsibility for coordination of selected commercial processes
Preparation of internal and external reports required by the business

Qualities- Must be organised, reliable and methodical.- Must have the tenacity and resilience to drive change.- Excellent communicator (both verbal and written) comfortable speaking with colleagues and customers at all levels.- Demonstrate our core values of Drive Trust and Simplicity- Must have the ability to influence decisions to provide Customer Service excellence.

Qualifications and experience

Location details

This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.

Other Details

25 days holiday plus statutory holidays
Defined Contribution pension scheme and generous life assurance
Flexible working policy flexible hours and remote working (role dependent)
Yes Share Scheme annual enrolment
Health Care Cash Plan scheme which provides reimbursement of optical, dental and chiropody fees up to set limits.
24/7 free and confidential employee counselling service
Online Language Learning Access
Enhanced maternity and paternity leave and pay
Generous sick pay arrangements
EE Mobile Discounts
Dell Advantage discounts
Rewards Portal discounts on major retailers
Cycle to work scheme
Free onsite parking
Transition to Retirement Policy
Free Flu Jab
Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group's success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements._