4562 Customer Contact Advisor - Cheltenham, United Kingdom - Gloucestershire Constabulary

Gloucestershire Constabulary
Gloucestershire Constabulary
Verified Company
Cheltenham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

TO APPLY FOR THIS ROLE, PLEASE FOLLOW THE LINK BELOW OR APPLY THROUGH OUR WEBSITE. THE CLOSING DATE IS 6TH FEBRUARY -
4562 Customer Contact Advisor - Gloucestershire Constabulary )


In this role of Customer Contact Advisor you will be the first point of contact for members of the public and will be dealing with a range of enquiries, face to face, online, over the telephone and in writing.


In this role, your main responsibilities will be:

  • Supporting victims and witnesses of crime
  • Managing conflict and helping vulnerable members of the public
  • Providing a range of administrative duties supporting local policing and the criminal justice system
  • To respond to, research and resolve enquiries from the public via force mailboxes
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Skills, experience and qualifications required:

  • Excellent communications skills
  • Customer Service Experience
  • Skilled computer user with experience of using Microsoft packages
  • To be able to prioritise own work and deal with changing demands, together with experience of working unsupervised

What we can offer you:


  • Continuous professional development
  • Local Government Pension Scheme
  • Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment

Additional Information:

The working hours are an average of 37hrs per week working a shift pattern between the hours of Mon - Saturday for which allowances will be paid

Training period - during the first 8 week period we will provide a comprehensive training package.


Job Types:
Full-time, Permanent


Salary:
£23,100.00-£25,353.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Sick pay

Schedule:

  • Day shift
  • Night shift

Work Location:
One location
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