Income Management Officer - Stroud, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd

Verified Company

Stroud, United Kingdom

15 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**What's involved with this role:
Temporary Income Management Officer - Housing Revenue

Reference no:
Stroud

Pay Rate:
£14.02 per hour PAYE

37 Monday - Friday, normal working hours

This opening assignment is for 6 months

City:

STROUD**To be responsible for a high-quality recovery service, maximising income collection for current and former tenants, leaseholders, and sundry debtors, ensuring prompt and appropriate legal action is taken when necessary.

Exploring innovative ways of increasing collection to recover debts, whilst ensuring a sensitive, professional, and consistent approach to customer care is provided.

Management of debt recovery action through the County Court, including preparation of all legal documentation for possession, representing the Council at hearings, and attending evictions

Key Responsibilities:

Undertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, monitoring cases, preparing papers for court action, presenting cases at court, arranging and attending eviction, etc., all in accordance with current procedures.
Where appropriate visit tenants in arrears and undertake income andexpenditure, personal budgeting and money management assistance to assist in sustaining tenancies.
Monitor and manage rent account and other debts, including: service charges, charges to leaseholders, garage rent and charges, sundry debts and others as directed, in line with procedures
Liaise with and maintain good working relationships with all relevant external agencies to ensure tenants receiving difficulties are referred appropriately for support.
Prepare and sign off Notices of Seeking Possession and any other notices which are required to commence recovery proceedings and represent the council in court action.
Be ICT literate and use technology to improve performance in the collection of debt, maintaining accurate records for management and audit purposes.
Be able to give advice on general housing management.
Own and take responsibility for continuous personal development in the delivery of a housing management service

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:

Knowledge:

Firstclass awareness of rent collection and its contribution to overall tenancy sustainment.
Sound knowledge of welfare benefits and money advice

Exeperience:

Appropriate experience of income management and recovery

Skills & Abilities:

Good communication and negotiation skills
Ability to deal with people in difficult and challenging situations

ALD
**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please