Branch Communications Co-ordinator - West Bromwich, United Kingdom - West Brom

West Brom
West Brom
Verified Company
West Bromwich, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Branch Communications Co-ordinator

Hours: 35 hours per week

Contract:
Permanent

Salary:
£26,000 per annum

Location:
Hybrid Working
The Society is recruiting for a Branch Communications Co-ordinator to join our Operations Team here at the West Brom.

The individual will work with the Branch Operations Team to deliver the highest standards of operational effectiveness and customer service whilst providing day to day support to the Branch Network to achieve good customer outcomes.


Key Responsibilities:


  • Analysing feedback from customers and staff
  • Dealing with daytoday queries from branch staff regarding feedback and liaising directly with third party suppliers
  • Setting up and coordinating product workshops
  • Work collaboratively with other Departments to deliver integrated communication approaches when appropriate
  • Drafting internal branch communications to ensure staff are kept informed of relevant news
  • Providing support to the Senior Retail Manager and Team Leader in their daytoday duties

Skills & Attributes:


  • A genuine interest in customers and their needs
  • A thorough understanding and adherence to Society procedures, audit and compliance regulatory requirements as they relate to the branch network
  • Strong written, numerical and verbal skills
  • Good communication skills including the ability to liaise with people of different levels
  • Customer service experience and a willing and positive attitude when engaging with others
  • Ability to work individually as well as part of a team

What's in it for you?
We wholeheartedly believe that our people are our greatest asset, that's why in addition to your salary you will be rewarded with a wide range of other benefits:

  • Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
  • Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
  • Corporate health plan with the option to include family members
  • Life assurance
  • Enhanced maternity and adoption pay
  • Social club membership dozens of discounts available for a wide variety of family days out and events
and much more


At the West Brom you'll have every opportunity to take the next step and keep moving: we're well known for providing excellent development support and always promote from within wherever possible.


Inspired by the Society's Vision and Values, it's not just what we do but how we treat our colleagues and customers that makes the people at the West Brom really stand out from our competitors.


At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life.

When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees.

We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them.

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