Customer Support Advisor - London, United Kingdom - LloydsPharmacy Online Doctor

LloydsPharmacy Online Doctor

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose
LloydsPharmacy Online Doctor have an exciting opportunity for a passionate Customer Support Advisor to join our incredible team.

You will be the voice of our customer and provide the best service to them via calls and messages with the aim of resolving any queries they may have.

Whilst working with us, you will receive coaching, support, a development plan and career guidance.

This will provide you with the necessary skills to perform well in your role, and we will also support you in achieving any professional goals that you have for yourself too.

This is a hybrid role (once training is complete), and you should expect to be fully office based for a minimum of 8 weeks.
Two available shift patterns to choose from for your permanent working schedule:

Monday to Friday with an expectation of occasional unsociable out of hours working (Saturday & Sunday).

Sunday to Thursday (Monday to Friday for the first 6 weeks)

Responsibilities:

Maintain customer satisfaction and uphold the highest service standards
Provide an efficient service to customers
Work as part of a fast paced and energised team
Deal with high volumes of customer queries
Communicate confidently to customers with a focus on first time resolution
Raise operational and customer service incidents where customer care has been below that expected
Investigate and resolve complaints received via different platforms including including Trust Pilot
Support the clinical team by undertaking administrative tasks that support high quality patient care
Act as the 'voice of the customer' on business projects and expansions
Work collaboratively within various business functions representing Expert Health Group

Experience and Qualifications:

Essential

Minimum 1 years+ Call Centre or customer service experience
Experience of effectively handling customer complaints
Energetic, empathetic communicator
Excellent customer service skills and dispute management using first time resolution approach
Excellent written and verbal communication skills
Well organized, motivated
Previous experience of using CRM portal

Desirable