School Student and Programmes Hub Coordinator - London, United Kingdom - Goldsmiths University

Goldsmiths University

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

School Student and Programmes Hub Coordinator:

School Student and Programme Hubs

School Student and programme Hubs bring together elements of programme administration, discipline specific support and managing front line enquiries for students.

The team will work closely with Academic Departmans and Schols and with other teams including Timetabling and Registry operations to provide essential services that support 2 Goldsmiths, University of London, New Cross, London, SE14 6NW staff and operations to teach and assess learning.

They will provide professional information, advice and guidance that enables students to access learning, manage their time and to complete their studies successfully

Department
Student Experience Directorate
Vacancy Type
Openended/Permanent
Full-Time/Part-Time
Full Time
Salary

- £29,461 - £32,44

Actual Hours
3 FTE

Interview Date

TBC
Contact Details
Havva Bulley
Posted Date
21/04/202 Closing Date
21/05/202 Ref No
9921

Main duties:

To work with relevant colleagues to plan elements of programme cycles, deliver processes throughout the academic year, identify priorities and demonstrate flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly.
To coordinate elements of programme administration processes relevant to the area of work, including timetabling, assessment processes, placements and Professional Statutory and Regulatory Bodies (PSRB) activity in line with College deadlines and regulations, and Department and external requirements.
To work with the wider College community to ensure uptodate and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both daytoday functions and higherlevel processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues.
To engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and referring students to key stakeholders in accordance with College protocols.
To receive, investigate and resolve lowlevel complaints and address service setbacks, exercising judgement and escalating to line manager where required.
To take responsibility for your own performance and development, agreeing clear performance objectives, maintaining uptodate knowledge and reflecting on own performance.
Work flexibly as part of a team, supporting others in times of high volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required.
To take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with agreed protocols.
You will be required to undertake any other duties as may reasonably be required.
Ensure that you are aware of and aligned with Goldsmiths' Regulations, Strategy, and Objectives to work together to proactively advance Equality and Diversity.
At all times to help maintain a safe working environment by participating in training as necessary and following the Goldsmiths' Health and Safety Codes of Practice and Policy.