Rental Agent - Hemel Hempstead, United Kingdom - Mycardirect

Mycardirect

Verified Company

Hemel Hempstead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SCOPE OF ROLE:

To provide a high level of customer service.

As a Company representative, act and behave in a professional manner in every customer contact situation and sell the Company's products and services to their full potential.

KEY RESPONSIBILITIES:

Accurately raise Rental Agreements in accordance with Company requirements and GDPR and ensure they are kept up to date.
Qualify customers through company rental requirement guidelines.
Complete all checks thoroughly before accepting a customer or booking.
Ensure all payments against a booking/customer are taken and allocated in a timely manner.
Confirm rental parameters with customers to guarantee understanding of our rates and charges and their responsibilities towards the vehicle and any fine related charges.
Daily reporting on vehicles on and off hire.
Prepare rental and return documents precisely.
Ensure accuracy of the details on rental agreement.
Resolve customer service issues effectively.
Maintain rental counter appearance and areas to present orderly and professional image.
Administration and processing of in fleet and Defleet of Vehicles to BVRLA standards.
Liaise with repairers to organise vehicle repairs as agreed by fleet department
Review paperwork to ensure completed and consistent and confirm any new damage.
Validate vehicles as being ready for rent after prerent preparation
Organisation of the drivers, arranging runs, ensuring D & C is on time, fuel and time efficient.
Update the company computer system, accurately and promptly according to company training memos.
Liaise with all external departments when requesting and/or supplying information and documentation for purpose of company business
Close management of National Accounts

KNOWLEDGE & ATTRIBUTES

Previous rental experience
Strong levels of Customer Service
Good level of communication written and verbal
Capable to work on own initiative
Prioritise and manage workload
A positive and proactive attitude
High standards and attention to detail.
The flexibility to work additional hours at busy times, good team player, forward thinking