Centre of Excellence Executive - Glasgow, United Kingdom - Barclays

Barclays

Verified Company

Glasgow, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Centre of Excellence Executive - Part Time 20 hours per week

Glasgow

As a Barclays Centre of Excellence Executive this is an exciting opportunity where you'll be the primary contact for the client, helping their investment, Wealth planning and day to day banking needs.

They'll handle a wide variety of inbound telephony calls & administration activities for WM&I clients covering every aspect of Barclays investment servicing and banking products.

You'll be responsible for developing the client relationship with Barclays through delivery of a professional service via telephony & digital channels.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
business needs.

Hybrid Working
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?:

Functioning closely with a range of internal stakeholders to deliver a high quality of service to WM&I clients
Carrying an effortless service by using situational empathy on every client interaction and taking responsibility for resolving client queries effectively
Dealing with WM&I clients via telephone and digital channels, ensuring they receive the highest standard of service in all interactions
Leading proactively with Operations, assisting functions and third parties to ensure delivery, resolve issues and mitigate errors
Managing for the administration activities helping investment planning including onboarding and ongoing services across all client journeys
Ensuring that clients are aware of every aspect of daytoday banking including setting up payments and direct debits/standing orders, cash transfers and foreign exchange
Maintaining high levels of accuracy to ensure all requests are completed correctly within arranged SLAs
Delivering a bespoke service to clients through being a financial coach

What are we looking for?:

Excellent interactive, communication and diplomacy skills an exhibit and entrepreneurial spirit but also have a collegiate approach
The ability to embrace a challenge and an evolving/changing environment
Display a constructive approach with the ability to relate to and accommodate a diverse range of personalities
Exerting positive influence on colleagues and contacts in order to secure positive outcomes for clients and the business

Skills that will help you in the role:

Excellent command of English language both verbal and written is essential as you will be speaking with customers on a daily basis
Having advanced digital knowledge will help you know this role and progress
Computer literacy is essential especially with Microsoft Office packages
Excellent planning and organisational skills are key as you will be managing your daily tasks and communication with customers

Where will you be working?
You will be working within Barclays new state of the art Glasgow Campus based in the city center. This is a 10-minute walk away from the train station.

LI-Hybrid #Management