Emergency Department Administration Supervisor - Prescot, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust

Verified Company

Prescot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Emergency Department based at Whiston Hospital is looking for an enthusiastic and self-motivated member of staff for an Administrator Supervisor role.

The post holder will be responsible for ensuring the smooth day to day running of the office environment by providing comprehensive, efficient and high quality administrative and leadership services.

This will involve working closely with the Non-Clinical services manager, deputising in their absence, prioritising and organising the workload distribution for the Administration, clinical coding and housekeeping teams.

Interviews will be week commencing 27th November 2023. Date TBC

Act as an effective and professional role model for all Administration and Housekeeping staff
To communicate clearly, professionally, and effectively with the multidisciplinary team, senior management, patients and with external agencies.
Work in conjunction with the Administration Team Leader and Key Trainers in the formulation and delivery of induction and training of all new staff.
Supervise the daily/weekly workloads to ensure those workloads are distributed according to urgency whilst maintaining timescales.
To be conversant with all the functions of the Careflow EPR, One Response systems in relation to the bookingin, admission and discharge of patients and updating of patient demographic details.
Use developed communication skills to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.
Ensure sickness/absence and annual leave for all administration staff (including Data Quality) and housekeeping staff is reported and managed in line with Trust Policy.
Carry out return to work interviews, escalating trigger points in line with the Attendance Management Policy, keeping HR advisor and the absence support team updated.
Meet regularly with Non-Clinical Services Manager to discuss any performance issues with staff that require managing and refer any formal conduct / behavioural issues.

Additional main duties of the job can be see below and in the Job Description

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

CARE that is evidence based, high quality and compassionate
SAFETY that is of the highest standards
COMMUNICATION that is open, inclusive and respectful
SYSTEMS that are efficient, patient centred and reliable
PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

Trust rated Outstanding by CQC Inspection August 201
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES

Act as an effective and professional role model for all Administration and Housekeeping staff
To communicate clearly, professionally, and effectively with the multidisciplinary team, senior management, patients and with external agencies.
Work in conjunction with the Administration Team Leader and Key Trainers in the formulation and delivery of induction and training of all new staff.
Supervise the daily/weekly workloads to ensure those workloads are distributed according to urgency whilst maintaining timescales.
To be conversant with all the functions of the Careflow EPR, One Response systems in relation to the bookingin, admission and discharge of patients and updating of patient demographic details.
Use developed communication skills to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.
Ensure sickness/absence and annual leave for all administration staff (including Data Quality) and housekeeping staff is reported and managed in line with Trust Policy.
Carry out return to work interviews, escalating trigger points in line with the Attendance Management Policy, keeping HR advisor and the absence support team updated.
Meet regularly with Non-Clinical Services Manager to discuss any performance issues with staff that require managing and refer any formal con