Service Desk Analyst - London, United Kingdom - Venn Group

Venn Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Analyst opportunity

Agency Reference Number: 66384
Venn Group is working with a large organisation in London who are looking to expand their Service Desk Team

Day rate:
£90 - £150 (dependent on experience)

Location:
London**Length**:3 months (highly likely to get extended)

Job responsibilities include:

Provide face to face support to staff to help resolve incidents, fulfil service requests and address queries
Provide desk side support to staff to help resolve incidents, fulfil service requests and address queries
Log queries, incidents and service requests on the service management system and acting, where required
Escalate any operational problems to more senior colleagues
IT graduate or previous help desk/ Customer Service experience
Have a real passion or interest in IT
Previous experience dealing with customers and their queries
Demonstrate excellent communication skills both verbally and written

- _Previous IT experience is desirable_