Fnol Claims Handler - Rotherham, United Kingdom - Lemonaid Motor Legal

Lemonaid Motor Legal

Verified Company

Rotherham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

We are a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK.

Formed through 30 years of motor claims experience, they provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim.

Our technology-focused and forward-thinking approach is disrupting the sector and generating rapid expansion.

Working with a large selection of Insurers and Suppliers we offer a bespoke service which is delivered each and every time, to ensure a far more superior process and client satisfaction.

Culture is vitally important with 25 days holiday, regular staff rewards and incentives plus open and transparent lines of communication, all employees can be assured their opinions matter and their work is appreciated, and everyone is actively encouraged to progress within the organisation as it continues to grow.

The role's focus is to ensure exceptional contact centre services for clients, which are trusted, valued and provide fair treatment and consistent outcomes across all touchpoints.

You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.

Main responsibilities

Accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
Assessing claims and making decisions on liability
Obtaining all supportive documentation from the client and checking that all is in order
Identifying customer requirements for additional services
Maintaining up to date records on the case management system
Dealing with general telephone enquiries
Undertaking customer surveys and obtaining customer feedback
Assisting with customer queries and complaints in line with company policy
Excellent communication and interpersonal skills
Target driven
Clear understanding of Insurance Industry
Good geographical knowledge of the UK
Organisational skills

Package description