Service Administrator - Newham, United Kingdom - Newham GP Co Operative Ltd – Balaam Park Health Centre
2 days ago
Description
Main Tasks & Responsibilities1.
Appointment Scheduling:
Coordinate and manage appointments for patients, ensuring efficient use of time and resources.
2.
Patient Records Management:
Maintain accurate and up-to-date patient records, including contact information, medical history, and appointment details.
3.
Communication:
Serve as a point of contact for patients, healthcare professionals, and other stakeholders, providing excellent customer service and responding to inquiries in a timely manner.
4.
Data Entry:
Accurately input and update information in the electronic health records system, ensuring confidentiality and compliance with data protection regulations.
5.
Meeting Coordination:
Schedule and coordinate meetings, take minutes, and assist in the preparation of materials as needed.
6.
General Administrative Support:
Provide general administrative support to the Newham GP Co-operative Services, including filing, photocopying, and handling incoming mail.
7.
Collaboration:
Collaborate with other administrative staff, healthcare professionals, and external partners to ensure seamless service delivery.
This list is not exhaustive and your responsibilities can evolve based on organisational business needs
Person Specification:
Education and Qualifications:
- Minimum of a high school diploma; additional qualifications in office administration or a related field are advantageous
Experience:
- Proven experience in administrative roles, preferably in a healthcare or medical setting.
- Familiarity with medical terminology and electronic health records systems is desirable.
- Experience in Primary Care and OutofHours Systems
- EMIS & Adastra
Skills and Abilities:
- Excellent organizational and timemanagement skills.
- Strong attention to detail and accuracy in data entry.
- Effective communication skills, both written and verbal.
- Ability to handle confidential information with discretion.
- Customerfocused with a commitment to providing highquality service.
Personal Attributes:
- Adaptable and able to work in a fastpaced environment.
- Flexibility to work Monday to Sunday late evenings/weekends
- Team player with a collaborative and positive attitude.
- Ability to prioritize tasks and work independently.
- Strong problemsolving skills and a proactive approach to challenges.
Working Conditions:
- The role involves working in an office setting with regular business hours. However, flexibility may be required to meet the demands of the service.
- The Newham GP Cooperative Service is an equal opportunity employer, and we encourage individuals from diverse backgrounds to apply.
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