Customer Service Representative - City of Edinburgh, United Kingdom - Alexander Mann Solutions (AMS)

Alexander Mann Solutions (AMS)
Alexander Mann Solutions (AMS)
Verified Company
City of Edinburgh, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job description - summary
We are AMS.

We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.

Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are currently working with our client, Royal London.

Royal London is a financial services company with a difference.

As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits.

We've grown rapidly and have been recognised as one of the UK's top rated places to work.


Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland.

We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it.

Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.


Purpose of the Role:


To provide a support service to Financial Advisers and customers, delivering an industry leading level of customer service and continuously finding ways to help our Financial Advisers, Customers and Royal London to achieve their strategy and objectives.


Responsibilities of the role:


  • Working as part of the Operational teams putting the customers at the heart of everything we do.
  • Demonstrate awareness of the teams measures and support how these are used to understand the customer journey.
  • Undertake project and ad hoc tasks where required.
  • Own all requests/enquiries from end to end, minimising handoffs and delivering a personal service and leading others through experience.
  • Learn from feedback received how to improve our service and assist colleagues to meet collective business goals.
  • Proficient communicator with strong verbal and written skills
  • Demonstrates a robust work ethic and a keen eagerness to acquire new knowledge
  • Computer literacy skills
  • Capable of working effectively both independently and collaboratively as part of a team

Next steps:


  • This client will only accept workers operating via an Umbrella/PAYE engagement model._
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business


Job Reference:
AMSCWS00737
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