Material Planner - Leicester, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd
Jonathan Lee Recruitment Ltd
Verified Company
Leicester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sector:
Off-Highway

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Function: Materials planning

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Contact: Ellie Ebbage

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Contact Phone:

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Expiry Date: 03 April 2023

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Job Ref: 63968


Material Planner/Customer Support Analyst

Up to £18.70/hr Ltd - Inside IR35

Leicester (hybrid working)

6 month initial contract


An Material Planner / Customer Support Analyst opportunity has become available for one of the world's leading manufacturers of off-highway machinery and diesel and natural gas engines.


You will deliver & enhance customer satisfaction by assisting customers with orders/queries and the timely receipt of product whilst also driving incremental sales with the assigned customer base.

Providing technical information, entering, and expediting orders whilst handling customer problems with professionalism and efficiency to deliver an exceptional Customer Experience and constantly providing assurance of supply through efficient material flow.

This role is analytical and requires a problem-solving mindset with the drive to serve our customers and exceed expectations.


Key Responsibilities include:


  • Common Goal Agreements with Customers determining action plans for improvements
  • Acting as the Businesses initial interface with the customer ensuring relationships are developed and queries resolved with pace
  • Accountability for Managing Customer Orders
  • Establishes priority of material needs, expedites and deexpedites as required
  • Accountability for identifying and resolving future risk for customers production.
  • Arranging air freights when required to meet customer requirement.
  • Management of Outbound Premium Freight/reduction in costs
  • Backorder Management
  • Tracking of sea and air freight shipments and expediting when required.
  • Identifying future risk of shortages and ensuring sufficient material is at the customer site in time for production.
  • Working with global teams on constrained material to resolve any issues and ensure a sufficient flow of material from the source to the customers.
  • Project Support
  • Ownership of any root cause and corrective action analysis required
  • Determines alternative supply methods due to factory operational/supplier problems, material deviations.
  • Ability to analyse business conditions and situations and to proactively mínimalize disruption to daily requirements.
  • Regular meetings with customers and global peers.

Skills & Capabilities

  • Material Planning experience
  • Excellent customer service skills
  • Ability to thrive under pressure, in a fastpaced work environment with high expectations
  • Works well in a team dynamic but also as an individual contributor
  • Proactive mindset
  • Interpersonal & Relationship Building
  • Collaborates & connects with others well
  • Organisation, time management & prioritisation skills
  • Analytical problem solver & root cause analysis
  • Demonstrates accountability for customer success
  • Proficient user of GSP and Excel
  • Familiarity with Power BI would be a bonus but not essential.
  • Ability to communicate with clarity with the global teams
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.
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