Full Time Receptionist - Coventry, United Kingdom - The Jacobean Hotel

The Jacobean Hotel

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in keeping the hotel reception area clean and tidy at all times

Skills and Experience required:

A friendly and welcoming approach
High standards of dress and presentation
Ability to remain calm during difficult situations or in a very busy environment
Excellent interpersonal skills, including a pleasant telephone manner

Job Types:
Full-time, Permanent

Salary:
Up to £9.50 per hour

Benefits: