Customer Service Advisor - Cardiff, United Kingdom - Itec Skills

Itec Skills
Itec Skills
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Looking for a new career opportunity?


At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more.


Customer Service Advisor


We are looking for a motivated individual to contribute to the efficiency and effectiveness of the company by providing outstanding customer service to all provisions across Itec.


Salary Banding:
£20,800 to £23,000 based on skills and experience.


Base:
Itec House, Cardiff


Contract type:
Full time, Permanent


Hours of work:
Monday to Friday 9:00am to 4:30pm


What are the core responsibilities of this role?

  • Responsible for obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer's wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
  • Responsible for using indepth knowledge of Itec products, services, processes, and systems.
  • Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
  • Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
  • To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
  • Managing the inwork support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
  • Meeting Key Performance Indicators in relation to your role
  • Updating information digitally in a timely manner.
  • Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
  • To support with audit preparation on a regular basis

What skills and experience are we looking for from potential applicants?

Essential criteria

  • Customer Service experience
  • Previous experience of working in a target driven environment.
  • Excellent communication and Interpersonal skills
  • Good Organisational skills
  • IT literate

Desirable criteria

  • Experience within the training industry
  • Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
  • Information Advice Guidance IAG Qualification
  • Ability to speak Welsh.
  • Experience of workbased learning.

Job Types:
Full-time, Permanent


Salary:
£20,800.00-£23,000.00 per year


Benefits:


  • Company pension

Work Location:
In person
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